SAP Business Analyst Customer Service and Plant Maintenance (f/m/d)

SAP Business Analyst Customer Service and Plant Maintenance (f/m/d)

A Snapshot of Your Day
We are looking for a SAP Business Analyst to join our Center of Expertise for SAP. Thrive on constant change in service business and on evolving SAP processes. You will leverage your expert-level skills in SAP S/4 HANA modules, including the S/4 Service Module, Plant Maintenance (PM), and Product & Process Governance (PPG). Familiarity with SAP R/3 modules, especially Customer Service (CS), is highly beneficial. Join us in shaping the future of our service business through innovative SAP solutions.

How You’ll Make An Impact

• Design and implement end-to-end processes within the Service Capability, including interfaces to other systems in the Siemens Energy landscape (e.g., Sales Force, Teamcenter). Provide process design, test scripts, demos, and authorization setup.
• Support migration within the SAP S/4 HANA projects, coordinating integration topics with other modules and supporting discussions with SAP on business requirements. Support the newest SAP release upgrades to enhance Service Management functionality.
• Partner with key business contacts to understand needs, convert them into functional requirements, managing global demand and providing process consulting.
• Realize change requests as part of business or project enhancements, including concepts and solutions for data migration, change management, training, and documentation.
• Coordinate and participate in regular meetings with internal and external service providers, supporting the design and implementation of PPG for our Long-Term Service business.

What You Bring

• Bachelor’s Degree in Computer Science, Business Management, Management Information Systems or equivalent experience.
• Expert knowledge of S/4 Service Module, SAP Plant Maintenance, Customer Service processes, and configuration in SAP, and familiarity with SAP Addon Product & Process Governance (PPG).
• Experience with SAP S/4HANA, ability to read and functionally interpret CDS & ABAP code, familiarity with SAPUI5/Fiori apps, OData APIs, CDS Views, Embedded Analytics, and the simplified data model.
• Ability to meet business requirements through the standard solution.
• Excellent troubleshooting, analytical skills, strong communication (English and German), and good multi‑tasking, time management and organizational skills.
• Reliable, motivated, eager to learn.

About The Team

Our Global Functions drive strategic initiatives and ensure operational excellence across departments and regions. As part of this team you contribute to our vision by shaping the global energy transition, partnering with internal and external stakeholders, and conducting business responsibly and compliantly.

Rewards/Benefits

• Competitive remuneration package in line with market and employer‑financed company pension scheme.
• Opportunity to become a Siemens Energy shareholder.
• Flexible, remote work options and collaborative office spaces.
• Professional and personal development opportunities with learning programmes and materials.
• Family‑friendly benefits, including flexible working time models, childcare places, part‑time options and sabbaticals.

We value equal opportunities and welcome applications from people with disabilities.