Senior Account Manager (Print + Point of Sale Materials), Hamburg

Senior Account Manager (Print + Point of Sale Materials), Hamburg

Hamburg, Germany

Job Description

Our Senior Account Managers work alongside Account Directors, client stakeholders, suppliers and other HH Global colleagues to ensure solutions are developed and delivered on time and against operational and financial business targets.

You’ll be a leader who can focus on the vision and strategies of the account - managing the tactical components of running the daily business, balancing daily support needs with long‑term strategy and successfully combining vision and reality into effective plans. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients.

This exciting opportunity is to serve a market leading global client in the confectionary / FMCG sector. You will work on a range of projects for both retail and out‑of‑home environments. Solutions will be varied and include temporary and permanent point of sale materials (POSM), 2D print, 3D print, vinyl / stickers, signage, and visibility collateral which might include flags, A frames, range + price boards etc.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.

Key Responsibilities

• Play a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagement team and external suppliers
• Own and resolve issues, quality concerns or corrective actions – influence client thinking to produce outstanding results
• Manage the ongoing personal development of your team members through appraisals, one‑to‑one meetings, mentoring and training
• Develop effective account growth strategies and manage opportunities for the client, building yearly development plans and managing the overall financial performance and success of the account
• Providing technical input and advice on projects as required to achieve high quality standards
• Regular MI reporting, production of account relationship plans, risk identification and management
• Relationship management with all key stakeholders
• Contract review and renewal

Knowledge, Skills + Experience

• Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors
• Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members
• Has built client success – delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement.
• People Management experience including performance management and team leadership
• A proven track record of operational management for client services departments, P+L / budget management and account level financial reporting
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
• Fluency in German and English

We thank all applicants for their interest in a career with us. HH Global is an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. If you require this job advert in an alternative format, or require any assistance, please reach out to

Please note that we carry out a variety of pre‑employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and/or CIFAS checks.