Senior Automation Manager

We're looking for a Senior Automation Manager where you'll lead a team of Product Owners to drive the development and implementation of automation initiatives that enhance operational efficiency and service quality in our ticketing and fulfillment processes.

This vacancy can be located at any of our headquarters within the market locations.

This vacancy will close on Thursday 30th April.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level‑up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You’ll develop and own the end-to-end automation strategy for Ticketing and Servicing, establishing a clear vision and roadmap that aligns with broader organizational goals.
• Leading a team of Senior Product Owners and Product Owners, you’ll manage resources effectively across automation initiatives, balancing competing priorities and allocating team capacity appropriately.
• We’ll count on you to identify automation opportunities by analyzing current workflows, prioritizing initiatives based on potential impact, and overseeing implementation from concept to delivery.
• The role involves formulating standardization and automation requirements for key systems including Air Quest, TF‑Suite, Air Cruiser, Iris Plus, and Midoco.
• Collaboration with IT teams is essential as you’ll serve as the business liaison between operational teams and technical resources, ensuring automation solutions integrate effectively with existing systems.
• You’ll develop compelling business cases for automation investments, quantifying potential benefits including cost savings, productivity improvements, and quality enhancements.

ABOUT YOU

• You have proven experience in process automation, preferably in a complex operational environment like aviation or travel.
• Experience managing teams in a technical environment demonstrates your ability to lead and develop talent.
• You bring an understanding of GDS systems and airline processes, with experience working with systems such as Air Quest, TF‑Suite, or similar platforms.
• Background in process improvement methodologies such as Lean or Six Sigma helps you identify and implement effective solutions.
• Knowledge of API integration and system architecture enables you to collaborate effectively with technical teams.
• Your project management skills with a focus on technology implementation ensure successful delivery of automation initiatives.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.