Senior Global Customer and Production Quality Manager (m/f/d)

Senior Global Customer and Production Quality Manager (m/f/d)

RIMOWA Cologne, North Rhine-Westphalia, Germany

Welcome to RIMOWA, a global lifestyle brand and the first German Maison of LVMH Group. For more than 125 years, we create essential tools for lifetime travel.

As part of our Global Quality team, you will be in charge of customer and production quality globally, leveraging best practices from our 3 plants and reviewing Client Care data on product quality at our customers to coordinate improvement plans with stakeholders across the value chain.

Job Responsibilities

• Lead Customer and Production Quality globally across all RIMOWA, identifying opportunities and coordinating action plans.
• Lead continuous improvement of customer satisfaction, product quality and warranty costs by regularly reviewing Client Care data to recommend product and process enhancements and new improvement projects, in collaboration with Development and the 3 plants.
• Collaborate with plants for production quality topics that are common between the 3 sites, e.g., ensure the link between site‑specific quality measures and overarching global quality standards, ensure the seamless launch of new products across plants, answer quickly to arising quality risks.
• Proactive optimization within Production Quality: continuously scan for optimization opportunities within processes, together with Plant Quality Managers; establish an environment where improvement opportunities are regularly identified, evaluated, and implemented.

Qualifications

• Completed technical degree (e.g., Mechanical Engineering, Industrial Engineering, Production Engineering) or a comparable qualification.
• At least 7 years of professional experience in quality management.
• Strong root cause problem solving and project management skills, e.g., 8D or DMAIC projects.
• Strong analytical competences, e.g., during quantitative root cause analysis.
• Strong communication and teamwork skills for cross‑functional interaction as well as intercultural competence; ability to get insights from stakeholders and align on needed actions.
• Independent and structured way of working, coupled with a high degree of initiative and assertiveness.
• Business fluent English, written and spoken – business fluent German is a plus.

Benefits

• 30 days paid vacation per year.
• Flexible working hours.
• RIMOWA Essential Cabin suitcase as a gift after the probationary period.
• Corporate benefits and 30% discount on the RIMOWA assortment.
• Company pension scheme with a high employer contribution or other capital‑forming benefits.
• Great canteen with freshly cooked and affordable meals.
• Urban Sports Club membership, public transportation ticket & job bike (partly subsidized).
• International environment and development opportunities within LVMH.

Please send us your complete application documents including your salary requirements and details of your possible starting date.

We look forward to receiving your application!

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.

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