Senior Implementation Specialist - German speaking (Travel & Spend)

About the Role

As a Senior Implementation Specialist – Travel & Spend , you’ll be the go-to person for our SMB customers, ensuring their Travel and Spend accounts are set up efficiently, adopted quickly, and delivering value from day one, with a strong focus on German-speaking customers.

You’ll guide customers through Travel and Spend policies, configure workflows and approvals, and ensure they are fully equipped to start booking travel and managing expenses immediately after go-live. You’ll coordinate internal teams and customer stakeholders, including finance, HR, IT, travel managers, and occasionally external consultants, keeping everyone aligned around a smooth and successful onboarding experience.

With your strong product knowledge and technical curiosity, you’ll manage integrations, troubleshoot issues, and deliver a high-quality onboarding journey that sets customers up for long-term success.

What You’ll Do

• Lead mid-complexity onboarding projects for SMB Travel & Spend customers, primarily in German-speaking (DACH) regions, ensuring structured, efficient, and customer-focused delivery.
• Drive adoption and activation by applying change management and financial understanding to help customers realise value quickly.
• Configure Travel & Spend setups, including policies, standard workflows, approval flows, and per diems.
• Coordinate stakeholders across finance, HR, IT, and travel management to ensure alignment and clarity on objectives.
• Support ERP integrations such as Spend Export File, DATEV, and Xero, troubleshooting as needed to ensure smooth operations, curiosity about technology is key.
• Manage identity and HR integrations through SSO, HRIS, and SCIM, ensuring seamless technical setup.
• Deliver an exceptional onboarding experience, driving early booking and expense activity and leaving customers confident using the platform.

What You’ll Bring

• German working proficiency is essential you’ll communicate with German-speaking customers and stakeholders daily.
• Solid experience in customer-facing roles, with hands-on ownership of onboarding or implementation work in a structured environment.
• Experience coordinating projects or workstreams, ideally within implementation or onboarding contexts.
• Strong communication and stakeholder management skills, with the ability to align internal teams and customers around shared goals.
• A solution-oriented mindset with the adaptability to tackle challenges proactively.
• Highly organised, detail-oriented, and comfortable managing multiple moving parts simultaneously.
• Exposure to consulting, finance, or technology environments.
• Experience with customer onboarding or technical implementation.
• Familiarity with Spend Management solutions or similar platforms.
• English working proficiency is required in addition to German.

What we offer

• Competitive compensation, including equity in the company
• Generous vacation days so you can rest and recharge
• Health perks such as private healthcare or gym allowance, depending on your location
• Unforgettable TravelPerk events, including travel to one of our hubs
• Mental health support tool for your wellbeing
• Exponential growth opportunities
• Flexibility: We focus on outcomes, not hours worked, when you\'re most productive.
• Hybrid Work Model: We value in-person collaboration and meet in the office three days a week.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in perk.com or externalperk.com, our verified social channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security (at) perk.com, and we will confirm whether it is legitimate.