Senior Team Lead, Business Operations & Strategy

As part of the Business Operations & Strategy (Optimization) team, our mission is to give our customer—the Modern Explorer—unparalleled access to worldwide experiences, offering the best selection, availability, pricing, quality, while fostering shared growth with our experience partners. Our goal is to empower every supplier to thrive on GetYourGuide by providing them with advanced tools, actionable insights, tailored support, and seamless connectivity at every stage of their journey with us.

Responsibilities

• Own Supplier Success Strategy: Set and steer the revenue operations strategy for supplier growth and retention, translating business priorities into actionable operational plans and frameworks to empower our suppliers to achieve their full potential.
• Define and Oversee Account Management Enablement: Architect and continuously evolve the systems, frameworks, tools and workflows that enable Account Managers to deliver outstanding commercial results—including incentive structures, goal-setting, skills development, collateral, and playbooks.
• Operational Process Ownership: Maintain oversight of the operational processes and outcomes critical to supplier success— from availability, price, commission, listing quality, retention—ensuring consistent execution and best-in-class operational standards.
• Performance & Pipeline Management: Build and own robust performance management frameworks and analysis, leveraging data and dashboards to monitor outcomes, track KPIs, drive accountability, and surface actionable insights for ongoing improvement.
• Regional Partnership & Business Support: Serve as senior business and partner for regional managers/directors—delivering insights, dashboards, tools, and strategic support that maximize commercial results within their markets.
• Cross-functional Leadership: Collaborate closely with Analytics, Supplier Marketing, Product, and other partners to drive alignment and unlock new growth opportunities of the Supplier Success strategy.
• Team Leadership and Development: Lead, inspire, and develop a high-performing team of 5+ (Senior) Business Operations & Strategy Managers. Set clear direction, provide coaching, and foster a results-oriented, collaborative team culture.

Qualifications

• 7+ years’ experience in Revenue Operations, Sales Operations, Commercial Excellence, or a related field—preferably in a high-growth tech or marketplace environment.
• Proven people leadership experience, with a track record of building and managing high-performing (senior) teams of 4+ individuals.
• Expertise in operational process design, performance/incentive frameworks, and commercial enablement for large-scale Account Management organizations.
• Highly analytical, comfortable with dashboards, KPIs, and turning data into insights and actions.
• Excel at developing an ambitious strategy that fuels our marketplace growth.
• Demonstrated ability to drive cross-functional collaboration and influence at all organizational levels.
• Excellent communication skills; able to shape strategy, provide clarity, and create engagement across global and regional teams.
• Entrepreneurial, pragmatic, and driven to exceed ambitious goals.

Benefits

• Annual personal growth budget and mentorship programs for continuous learning and development.
• Work from anywhere in the world for 30 days per year.
• Hybrid working approach with three days in office collaboration (Mon, Tue, Thu) and two days of optional at-home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events.
• Monthly transportation and fitness budget.
• Discounts for you, your friends, and family on GetYourGuide activities.
• Language reimbursement program.
• Health and wellness benefits.

We’re an equal opportunities employer  Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.