Senior Technical Support Engineer

Stellenbeschreibung:

We're looking for an Senior Technical Support Engineer to lead escalation engineering across our healthcare platforms in the DACH region. You will be working at the deepest level of incident resolution, integration architecture, and continuous service improvement.

What You'll Be Doing

Advanced Escalation Engineering

Lead investigation of critical incidents involving integrations, imaging workflows, and distributed systems
Diagnose failures across HL7/FHIR/API integrations and ensure accurate data exchange between clinical systems
Optimize application performance and maintain routing workflows

Integration Architecture Troubleshooting

Design, implement, and maintain integrations using HL7, FHIR, APIs, and related healthcare standards
Support interoperability between PACS, RIS, dictation, and EHR systems
Manage imaging workflows, routing configurations, and enterprise integrations

Platform & Infrastructure Diagnostics

Work across Kubernetes, virtualization, and cloud infrastructure to resolve systemic issues
Analyze system performance, availability, and configuration drift to prevent recurrence

Collaboration & Continuous Improvement

Partner with engineering teams on corrective actions, bug reporting, and hotfix planning alongside project and customer success managers
Develop SOPs, workflows, and technical documentation for operational maturity
Mentor Tier 1/2 staff and improve overall troubleshooting quality across the team

What you Bring

5+ years in healthcare technical support, integration engineering, or imaging IT
Proven experience with RIS/PACS platforms (Siemens, GE, Sectra, Fujifilm, Dedalus, or Agfa)
Strong hands‑on knowledge of HL7, FHIR, DICOM, and REST‑based healthcare interoperability
Experience with voice recognition applications such as Nuance, Fluency Direct, and 3M
Proficiency across Linux/Windows environments, networking, VPN, TLS, and firewall behavior
Hands‑on with Kubernetes, Docker, AWS/GCP, and log‑driven debugging
Experience with tools such as Jira Service Management, HL7 Inspector, Mirth/Cloverleaf, SQL Studio, and WinSCP
Professional proficiency in English (C1+) and German (B1+) mandatory, additional languages (French, Spanish, Dutch) a strong plus

We're a fast-growing, AI-driven medical software company in the wake of a recent merger, meaning this is a pivotal moment to join
You’ll be joining a highly skilled, international team spread across multiple regions, made up of people who are invested in doing great work and in each other's success
Flexible working hours and up to 100% remote work within Germany
A competitive compensation and benefits package