Service Delivery Manager (Berlin, hybrid, public sector)

Service Delivery Manager (Berlin, hybrid, public sector)

Berlin, Germany

Job Openings Service Delivery Manager (Berlin, hybrid, public sector)

About the job Service Delivery Manager (Berlin, hybrid, public sector)

Key job characteristics:

• Location: Berlin
• Type: Full time, hybrid/on-site
• Languages: German (min.B2+/C1) and English

Dear Applicant, for our client - public sector company - we are looking for a skilled Service Delivery Manager responsible for overseeing and managing the delivery of high-quality services (IT mainly) to our clients. This role requires a deep understanding of a service management in various sectors (IT, medical preferred), good communication skills in both German and English, and the ability to lead a team to ensure service levels are met or exceeded

Responsibilities:

• Oversee the day-to-day operations of service delivery (including IT), ensuring that services are delivered on time, within scope, and according to the agreed-upon service levels.
• Monitor and report on service performance, identifying areas for improvement and implementing necessary changes.
• Identify areas for service improvement and work with teams to implement enhancements.
• Coordinate with internal teams to ensure that resources are aligned with service delivery requirements.
• Implement and manage ITIL-based service management practices, ensuring compliance with industry standards.
• Manage IT projects related to service delivery, ensuring they are delivered on time, within scope, and within budget.
• Ensure that services are delivered within agreed budgets, and identify opportunities for cost optimization.

Requirements:

• Successfully completed degree in (business) information technology or a comparable degree. program with an IT background or relevant trainings.
• Minimum 3 years of experience as Service Deliver Manager or similar position.
• Proven experience in managing medium-scale services and projects.
• Experience working with ITIL or other service management frameworks.
• Strong understanding of IT issues and terminology.
• Highly desired: previous experience in healthcare services.
• Strong problem-solving and decision-making abilities.
• Excellent communications skills.
• German and English language minimum C1.