Service Delivery Specialist

As a Service Delivery Specialist (m/f/d) at Nova, you take on a central role in our service operations. You manage customer‑and account‑related activities, are responsible for the service revenues in your region, and ensure that our services are delivered efficiently, on schedule, and in the highest quality. With your organizational talent and strong customer focus, you coordinate internal and external interfaces, provide technical support in pre‑sales, and make sure that our customers always receive the best possible service experience.

Become part of our team!

Your Tasks

• You manage customer‑and account‑related service activities together with the international sales organization.
• You are responsible for the service revenue in your regions , including forecasting and ongoing business KPIs.
• You lead operational service and delivery processes , ensuring on‑time order processing and end‑to‑end order fulfillment.
• You manage customer requirements , quotations , and orders , including backlog monitoring, delivery schedule coordination, and acting as the interface to Service Operations.
• You work closely with Service Engineers and HQ teams , provide technical support in pre‑sales , and ensure SLA compliance .

Your Profile

• Completed studies in Industrial Engineering & Management, Business Management , or a comparable field
• 2-5 years of experience in a technical role , along with strong customer and service orientation
• Strong analytical and reporting skills
• Confident handling of ERP systems
• Ability to work in a structured manner and maintain oversight in a dynamic, highly technological environment
• We offer you financial security with a market‑competitive salary that is reviewed annually. In addition, you benefit from numerous advantages that round off your overall package.
• You receive €100 per month tax‑free , which you can use flexibly through our benefits platform.
• We offer you a hybrid work model with flexible working hours and the option to work remotely from any EU country for up to 20 days per year .
• Innovation, creativity, and personal responsibility are not just buzzwords for us — they are part of our everyday work culture.
• Your health is a priority, with ergonomic workstations , a subsidy for computer glasses , and participation in the JobRad bike‑leasing program.
• Receive a childcare allowance of up to €110 per month for preschool‑age children.
• Enjoy free breakfast every day , fresh fruit, coffee, tea & water, and subsidized lunch .
• Look forward to additional gifts to celebrate your birthday and other special occasions .
• Experience a warm, family‑like working atmosphere with regular team events that are not only fun but also strengthen our sense of togetherness.
• Take advantage of our in‑house learning platform and individual training programs for your professional and personal development.