Service Supervisor - Maintenance & After-Sales (m/f/x) (Santiago, CL, 7560742)

Your Mission – What You’ll Work On

• Operational Service Management: You supervise and coordinate service engineers, external suppliers, and back-office teams. You plan preventive and corrective maintenance tasks and ensure SLA and KPI compliance
• Central Point of Contact: You act as the link between customers, the local service team, and the LATAM Service Manager. For complex cases, you coordinate escalations to management, specialist engineers, or global support teams
• Ensuring Quality & Safety Standards: You ensure all interventions follow technical protocols and safety regulations. You drive continuous improvement in service procedures, tools, and workflows
• Resource & Inventory Management: You manage spare parts, tools, and inventory. You prepare periodic reports on performance, incidents, and operational costs
• Leading the team: You train, support, and motivate technical staff. You conduct performance evaluations and define development and improvement plans

Your Profile – What You’ll Contribute

• Technician or Engineer in Electrical Engineering
• At least 3 years of experience supervising technical service teams in the energy or technology sector
• Knowledge of solar inverters, BESS systems, and Chilean electrical regulations
• Strong diagnostic skills for photovoltaic and battery storage systems
• Experience working with ticketing systems and ERP platforms
• Native Spanish speaker; English at intermediate to advanced level
• Strong leadership, communication skills, responsibility, proactivity, customer orientation, and conflict-management skills
• Ability to work in a structured manner and handle dynamic operational environments

Ready for your next career move?

We look forward to receiving your application!

Interested in this position but don’t meet every requirement? We’d still love to hear from you – please send us your cover letter and resume!

Your recruiting contact:

Laura Allegue | SMA South America SpA

#SMA South America SpA

∗ SMA is committed to equal opportunity and diversity – regardless of gender, age, origin, religion, disability, or sexual orientation.