Site Process Expert, EUSC Process Excellence, EUSC Process Excellence, EUSC Process Excellence

Amazon is seeking a number of Site Process Experts to work in the EU Process Excellence (EUSC PE) team. The Site Process Expert is a field onsite position and will need to adapt to local shifts requirement, depending on Operations need. The roles will be based in one of our Sortation Centres (SC) across the UK, Germany, Spain, Italy and France.

The EU PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the EU SC network. This team is essential to establish best‑in‑class process performance across all different direct and indirect processes, accelerate the implementation of technological advancements and strengthen the technical acumen and process knowledge for the operational leaders across the SC network. EU PE ensures the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network‑wide process improvements.

The team drives process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong performance. The team works closely with Core Process Experts (CPE), Change Managers (CM), Operations, Ops Excellence, Program teams, Engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources.

The Site Process Expert works alongside the SC Senior Leadership Team, while keeping high collaboration with EU PE functions. This role is responsible for deploying initiatives, building networking and relationships in the SC and driving compliance for the initiatives within an assigned timeline. The Site Process Expert initiates and implements EU‑wide improvement activities. This role requires the ability to demonstrate ownership for initiatives, understand the initiatives in detail, and influence to deliver meaningful results translating to tangible productivity and efficiency gains in the SC.

As part of this role, you will gain insights on Lean SixSigma tools and techniques and embark on a path of learning process improvement practices that will allow you to graduate as Green/Yellow Belt with this role.

A day in the life

• Work on Back to Basics (B2B) initiatives identifying the top opportunities in the SC in comparison with the other EU SCs. Start from the bottom 50% processes, looking for the input metrics with the biggest gap to Benchmark and implement the improvement action plan in close collaboration with the local Operations Management team following the standard improvement templates.

  1. Oversee the SC improvement program and set focus on most important areas, based on the alignment with the SC Senior Leadership team.
  2. Dive deep into the process performance by using available standard reporting or create own data analysis, call out in the daily dive deep meetings and collect feedback from the local team to be able to convert this information into a tangible improvement plan, that matters to the SC.
  3. Review the open Action Plans on a weekly basis, engaging the SC stakeholders to complete the suggested actions and reach the desired targets.
  4. Collaborate with the CPE functions, CM and other Site PEs from the same region to clarify any doubt process related and leveraging on their level of expertise. Benchmarking initiatives are highly recommended to further reduce variation across the SCs.

• Work on Continuous Improvement with the SC

  1. Drive network best practice implementation, leveraging local initiative led with local Ops and share them to EU PE for the review. Once approved the best practice will be officially added to all EU Best Practice repository. This process is fundamental to help the top 50% SCs to reach Best In Class through the Variation Reduction process.
  2. Strengthen the framework used to capture and scale SC innovation. New ideas and projects from the SC will flow through a standard process and presented to CPE for the review.

• Partnership with the SC Ops

  1. Join the daily Gemba on the floor with SC Leadership in order to stay aligned with SC top issues and Associate feedback.
  2. Support the Site Leader and the SC Senior Management Team creating a strong relationship with them, which allows the Site PE to gain their trust and buy‑in for all the initiatives. Beside standard task, SPE can support Site Leader and Senior Ops on process related ad hoc tasks from the SC accounting for less than 10% of the working time.
  3. During Q4 you will be deployed to the site management operational team, based on the need of the building.
  4. Ability to travel as needed within your area of responsibility. Domestic and regional travel estimate average: 0‑10%. (Subject to change based on business need).

Basic Qualifications

• Bachelor’s degree or relevant work experience
• English and local language (based on location), Common European Framework of Reference C1
• Experience in Amazon Operations as Area Manager or comparable experience

Preferred Qualifications

• Strong professional experience with Lean, Six Sigma and Kaizen methodologies
• Relevant knowledge of change management and continuous improvement methodologies
• Excellent communication skills and detail orientation
• Ability to thrive in a fast‑paced environment
• Ability to influence senior stakeholders in adopting change.