Support Engineer (all genders) - Bretten

• Your main task is product support for our Business Integration Suite. This includes, among other things, recording and classifying support cases.
• You resolve support cases independently or together with 3rd level support.
• You not only fix errors, but also work together with the customer to improve the operation of SEEBURGER solutions through appropriate problem management.
• For our premium customers, you take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close collaboration with the customer.
• In addition to classic product support, you support the support team with software updates, system analyses, and projects in the service environment.

• You have a solid foundation in IT basics (networking, operating systems, ERP user knowledge)
• You have a sound educational background, e.g. IHK certification in IT specialist training, a degree in Business Informatics, or comparable qualifications
• Knowledge in IT administration, system or application support
• Ideally, you are familiar with the EDI/B2B, MFT, EAI, and API environment and have experience with communication protocols, server operating systems, application servers, and databases
• Good written and spoken German and English skills

• Flexible work: Trust-based working hours, remote work, and up to 20 days of workation
• 30 vacation days as well as extra days off for your volunteer work, and you get your birthday off
• Financial extras: Christmas bonus, subsidy for company pension plan, childcare allowance, bike leasing, Germany ticket, tax-free benefits via Edenred, and private accident insurance
• Further education: Digital learning platforms, internal and external training opportunities
• EGYM Wellpass: Access to thousands of sports and wellness offers
• Health & well-being: Stress prevention, health days, vaccinations, relaxation and activity rooms
• Modern work environment on campus with coffee bar, cafeteria, and free beverages
• Events & team spirit: Summer and winter parties, after-work events, sports groups, our own band, and participation in events like B2Run

Yacine Adjir

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