Team Lead (m/f/d) (Energy) Operations & Customer Success

Team Lead (m/f/d) (Energy) Operations & Customer Success

Full-time

Why The Mobility House?

• Help shape our vision of an emission‑free energy and mobility future
• High level of responsibility and rapid development in a growing and innovative company
• Flexible working hours and additional vacation days
• Mobile working from home and 20 days in other European countries
• Choice between the latest Apple and Dell IT equipment
• Wellpass membership
• Lease of your preferred car and bike via FINN or Job Rad
• Modern office with good public transport connections

As Team Lead Energy Operations & Customer Success, you own the end‑to‑end operational performance of our energy products – from customer onboarding to long‑term retention. You lead and develop a small team and continuously improve processes to ensure scalable, reliable, and customer‑centric operations in a dynamic market environment.

You act as a key interface between Operations, Product, Tech, Marketing & Sales, and external partners.

• Lead, coach, and develop the Energy Operations team, fostering a hands‑on, pragmatic, and collaborative culture
• Own and continuously improve all operational processes across the customer lifecycle (onboarding, billing, service, retention)
• Establish and manage a KPI‑driven Customer Success approach to increase customer lifetime value and reduce churn
• Ensure efficient and scalable 1st and 2nd level support processes for both our B2C product (beyond) and our white‑label partner solutions
• Take ownership of operational excellence in market communication and ensure compliance with regulatory requirements of the German energy market
• Act as the main operational counterpart for our white‑label partners, ensuring high service quality
• Drive continuous process improvements based on data, customer insights, and operational performance metrics
• Ensure stable day‑to‑day operations while building scalable structures and automation
• Own and steer price adjustments, contract renewals, and portfolio development from an operational perspective
• Manage operational escalations and ensure fast, structured resolution across internal teams and external partners

Who you are

• Several years of experience in the energy industry, ideally in operations, market communication, customer success, or energy product management
• Solid understanding of the German energy market, including operational processes and regulatory requirements (e.g. market communication, GPKE processes, …)
• Initial leadership experience or strong readiness to take ownership of a team
• Strong analytical and structured mindset with experience in KPI‑driven operations and performance management
• Experience in building or improving operational processes in a dynamic, scaling environment
• Confident in working with data and operational tools (e.g. CRM, ticketing systems, BI tools)
• Experience managing external partners and complex stakeholder environments
• Strong ownership mindset with the ability to balance strategic thinking and hands‑on execution
• Calm, solution‑oriented, and resilient personality, able to navigate ambiguity and operational pressure
• Excellent communication and coordination skills across technical and non‑technical stakeholders
• Fluent in German and English

Are you a good fit for us?

Diversity enriches our team and makes us stronger. Regardless of origin, gender, age, sexual orientation, religion, or any disability – everyone is welcome here! We look forward to receiving your application and achieving great things together.