Technical Advisor (m/f/d) Polish Support

Technical Advisor (m/f/d) Polish Support

Concentrix is looking for a Technical Advisor (m/f/d) with strong Polish language skills to support our sales department and help create exceptional customer experiences for the largest social media platform. The role is based in Berlin and involves advising small and medium‑sized companies on their accounts via phone, chat, and email.

Responsibilities

• Respond to technical inquiries of a basic and routine nature related to hardware/software and client products.
• Assist external users of the client’s technical products or services by answering questions and solving problems.
• Contact customers via phone, chat, and email after making appointments.
• Support customers with integration of their website, store or account and provide assistance in solving technical challenges.
• Identify content and performance potentials and advise customers on technical integration and process improvements.
• Accompany customers during the implementation of measures.
• Track the successes of customers through constant monitoring.

Qualifications

• Completed education in a technical field; experience as a technical customer consultant, help desk, or IT support.
• At least 1 year of experience in sales.
• Previous experience with social media advertising, digital marketing, and tools such as Pixel, MS Office, email systems, and API/SDK integration is welcome.
• Reliability, high customer orientation, and analytical thinking.
• Strong sales skills and circumspect nature.
• C1 level Polish (written and verbal) and at least B2 level English (written and verbal).

Benefits

• Fixed salary of 2950€/month, gross.
• Performance bonus of up to 737.50€ per month.
• No weekend or holiday work – classic office hours Mon‑Fri 8:45‑17:15.
• Monthly shopping card stipend of 40€.
• Paid training to prepare for the job.

Location

DEU Berlin – 10 East Building

Language Requirements

English (Required), Polish (Required)

Equal Opportunity / EEO Statement

We welcome applications from candidates of different backgrounds and abilities. Candidates with a disability are given preference in case of equal suitability, competence and/or professional performance.

Relocation Package

Relocation support of up to 1,500 € for relocations from abroad and up to 700 € within Germany (distance to Berlin minimum 100 km).

Inclusive Employer Statement

We are an inclusive employer that promotes and values diversity. We live diversity, and respect equal opportunities, irrespective of age, gender identity, sexual orientation, disability, social and national origin, or ethnic and national affiliation. Our cultural guideline “We all contribute and are 1 Concentrix” expresses exactly these values. We want to create a barrier‑free environment where everyone can show their full talents.

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