Technical Customer & Service Sales Support

Role Overview

We are looking for a Technical Customer & Service Sales Support to join our team in Unterschleißheim and help strengthen our German operations by providing administrative support, technical customer interactions, and service‑related sales activities, including retrofits, upgrades and minor service projects. This role improves customer response time, increases service sales, and supports project and service delivery — without replacing operational management functions.

Responsibilities

• Prepare and process order and documentation packages (materials, delivery notes, service documentation)
• Maintain service contracts, update records and support invoice preparation
• Support project and service workflows by managing system updates and documentation
• Ensure documentation accuracy (manuals, drawings, checklists)
• Handle recurring administrative tasks and deadlines within service and project flows
• Identify retrofit and upgrade opportunities (motors, controllers, sensors, glass, access readers, safety upgrades)
• Prepare quotations for small upgrades, retrofit kits, spare part packages and extended service agreements
• Conduct customer meetings (remote or on‑site) to scope smaller service jobs
• Work closely with technicians to convert field findings into service sales
• Proactively follow up on service leads, pending quotations and unconverted technician findings
• Support the product sales team with technical inquiries
• Coordinate technical customer escalations

Requirements

• 2-5 years in technical service administration, service coordination, technical inside sales, or junior project support
• Basic technical understanding (mechanical/electrical)
• Strong communication skills and customer‑facing ability
• Structured, self‑driven, solution‑oriented and able to manage parallel tasks
• Experience in access control, entrance security or related fields is a plus

Diversity Statement

Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.