Technical Customer & Service Sales Support

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.

Role Overview

To strengthen our German operations by providing administrative support, technical customer interactions, and service‑related sales activities, including retrofits, upgrades and minor service projects.
This role improves customer response time, increases service sales, and supports project and service delivery — without replacing operational management functions.

Responsibilities

• Prepare and process order and documentation packages (materials, delivery notes, service documentation)
• Maintain service contracts, update records and support invoice preparation
• Support project and service workflows by managing system updates and documentation
• Ensure documentation accuracy (manuals, drawings, checklists)
• Handle recurring administrative tasks and deadlines within service and project flows
• Identify retrofit and upgrade opportunities (motors, controllers, sensors, glass, access readers, safety upgrades)
• Prepare quotations for small upgrades, retrofit kits, spare part packages and extended service agreements
• Conduct customer meetings (remote or on‑site) to scope smaller service jobs
• Work closely with technicians to convert field findings into service sales
• Proactively follow up on service leads, pending quotations and unconverted technician findings
• Support the product sales team with technical inquiries
• Coordinate technical customer escalations

Requirements

• 2-5 years in technical service administration, service coordination, technical inside sales, or junior project support
• Basic technical understanding (mechanical/electrical)
• Strong communication skills and customer‑facing ability
• Structured, self‑driven, solution‑oriented and able to manage parallel tasks
• Experience in access control, entrance security or related fields is a plus

About us

The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.

Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.

Diversity Statement

Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.