Technical Design Architect

We are looking for a

Technical Design Architect / Technical Design Engineer

to join our growing Customer Care team. This senior individual contributor role sits at the intersection of

design, frontend technology, and customer consulting , and plays a key part in driving customer adoption, product usage, and long-term success.

You bring deep expertise in UI/UX, frontend development, and SaaS consulting, and are passionate about translating customer needs into scalable, high-quality platform solutions. You think from the customer’s perspective and help them maximize the value of Staffbase — visually, technically, and strategically.

To support our customers, this role covers Monday to Friday, 9:00 am – 6:00 pm CET.

What you’ll be doing

Act as a trusted technical and design advisor for enterprise customers and key stakeholders

Translate business and technical requirements into UI/UX, styling, and frontend customization solutions aligned with product best practices

Enable customers to build modern, accessible, and brand‑consistent applications using Staffbase configuration options, custom frontend techniques, and AI‑assisted capabilities

Create mockups, prototypes, and design concepts to support decision‑making

Design and support frontend implementations using HTML, CSS, JavaScript, JSON, and modern frameworks (e.g. REST APIs, React ecosystem)

Provide expert guidance on theming, custom CSS, layout strategies, and component‑ and widget‑based architectures

Own design‑driven implementations end‑to‑end throughout onboarding and the customer lifecycle

Partner with Technical Support Engineers, Onboarding Specialists, and Customer Care Agents on complex customer projects

Identify technical risks, edge cases, and scalability concerns to prevent recurring issues

Lead customer workshops with design, frontend, and technical teams and define implementation roadmaps

Collaborate closely with Product Designers, UX Researchers, Frontend Engineers, and Customer Success Managers

Bring structured customer feedback into product discussions to influence roadmap priorities and usability improvements

Improve internal processes, documentation, and best practices with a focus on quality and efficiency

Act as a Staffbase product expert with a strong customer‑service mindset

What you need to be successful

3+ years of experience in frontend development, web design, technical consulting, professional services, or equivalent hands‑on SaaS experience

Degree in Visual Communication, Graphic Design, Interaction Design, Web Engineering, or comparable practical background

Proven experience working with enterprise customers and cross‑functional teams including Sales, Customer Success, Consultants, and System Integrators

Track record of contributing to or leading complex, deadline‑driven technical projects

Strategic and execution‑focused, able to translate vision into impactful results while thriving in fast‑paced SaaS environments with shifting priorities

Strong command of HTML5, CSS3, and JavaScript, with hands‑on experience in React and modern frontend ecosystems

Working knowledge of Tailwind CSS and component‑based design systems

Confident with tools such as Figma, Adobe XD, Photoshop, Illustrator, Miro, or similar

Strong design sensibility and the ability to solve complex visual and UX challenges across platforms

Highly organized, proactive, and quality‑driven team player with a curious mindset and a passion for continuous learning and collaboration

Deep commitment to Accessibility (WCAG) and usability principles

Experience with JSON, XML, and API‑driven, data‑oriented frontend architectures

Business‑fluent German and English communication skills with the ability to explain complex technical concepts to diverse audiences

Strong presentation and stakeholder‑management skills

What you’ll get

Competitive Compensation – we offer attractive salary packages including LTIP (unit‑based Long Term Incentive Plan)

Flexibility – we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560

Recharge – with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August

Support – we’re offering a company pension scheme

Volunteers Day – you’ll get one day off per year for supporting a social project

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