Technical Manager Customer Success (f/m/d)

Stellenbeschreibung:

Ensure that the contractually agreed services are delivered to our red-carpet clients.
Be accountable for the end to end holistic delivery of the agreed operational service.
Manage the customer interface on all elements of the operational contract across internal functions, processes and people.
Build a stronger relationship.
Increase the understanding of the customer.
Develop continuous improvement programs focused on enhancing the customer’s operational experience.

Bachelor’s degree in Business Administration, Engineering or equivalent (e.g. industrial clerk, technical communication assistant)
Min. 5 years’ experience in an international environment and in dealing with international customers
Ideally experience in a data center or telecommunication sector
Experienced in Customer Support, CRM, Service Management or equivalent
Experienced in contract and SLA management, CSI and Process Management
Good Knowledge in Customer management within IT, telecommunications or data center industry
Excellent communication and interpersonal skills with a high customer focus
Fluent in German and English

Open door culture with short communications paths and flat hierarchies
Personalized onboarding plan (buddy system), education programs
Personal development options in a fast-growing environment
Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
Many extras like free drinks, fresh fruit, or cool team events

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