Technical Support Engineer-Europe (OEM)

Responsibilities

• Responsible for product technical support for customers in the Europe region including remote assistance and on-site support.
• Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation.
• Track and solve problems occur during product use, and collaborate with the R&D or quality team at headquarters.
• Assist sales and project teams in providing pre-sales technical support, solutions presentation and engaging in technical discussion with customers.
• Provide regular product training and technical guidance to customers.
• Draft technical documents, case summaries and problem analysis reports.
• Play a key role in project implementation for Europe region not limited to the implementation of technical solutions and delivery support.
• Participate in technical upgrade testing and provide feedback on product localization adaptation.

Qualifications

• Bachelor's degree or above, majoring in computer science, electronics, communications, vehicle engineering or related fields is preferred.
• Candidate with mining experience will be an advantage.
• Proficient in German, English, with fluent written and oral communication skills (advantage if you can read and write Chinese).
• Familiar with Linux systems, basic network knowledge, remote debugging tools and other technologies.
• Excellent customer communication skills, problem analysis abilities, customer centric mindset.
• Able to travel overseas and be away from home for extended period.