Technical Support Specialist - Germany

Role Overview

As a Technical Support Specialist, you will play a crucial role in the Partner Success Team that owns support processes with our partners using our products and services. To be successful in this role you should be an excellent communicator who also has solid problem-solving skills.

Your primary responsibility will be to support seamless experiences to our partners. Your day-to‑day responsibilities will include troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries and finding creative solutions that streamline their requirements, and leveraging your knowledge to help partners get over technical struggles while expanding to the Insider platform. You will also contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings. Another important duty of yours will be meeting important SLAs like response time and the lead time for issue resolutions.

Requirements

• A university degree in Business, Marketing, Engineering, or related fields
• Experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
• Strong communication skills in writing (English and German)
• High sense of responsibility and accountability
• Ability to provide timely responses and follow up systematically
• A natural problem solver with a positive attitude and love for helping others succeed
• Good debugging/troubleshooting skills
• Knowledge of HTML, CSS, or other programming languages is a plus

What we expect from you

• Show us that “you’ve got what it takes” to collaborate and build strong visionary relationships with customers, especially at the executive level. Aka, your sharp business acumen
• Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
• To be a self‑motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients
• To cherish one of our core ethos: Care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
• Superior project and time management skills. A keen eye for detail is a plus!
• Passion for testing, measuring, and improving outreach and follow‑up effectiveness
• The ability and flexibility to work in a fast‑paced startup environment
• Solid understanding of basic web concepts and digital marketing

Benefits

• a chance to work in an international, diverse, and inclusive environment,
• access and opportunity to gain a limitless network all over the globe,
• a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
• to be part of an industry that’s shaping the future of customer experiences
• competitive compensation packages,
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• weekly training on our Sales University where we host industry leaders,
• access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge,
• space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring!
• the infamous team activities that are bursting with fun,
• no Dress Code!

We provide equal opportunity in a zero‑discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.