Transition Manager

Project description

Development, maintenance, operations of Aftersales applications and infrastructure for Premium German OEM: Securing Global Serviceability, Modernization & Cloudification, Efficiency through Modularization, Innovation & Quality, Global Compliance.

Responsibilities

• Lead end‑to‑end IT service transitions from project to operations (e.g., outsourcing, insourcing, mergers, new services).
• Plan and execute transition strategies, timelines, and milestones.
• Coordinate cross‑functional teams (IT, business, vendors, security, operations).
• Ensure knowledge transfer, documentation, and operational readiness.
• Manage stakeholder communication and governance during transition.
• Identify and mitigate transition risks and issues.
• Ensure compliance with SLAs, OLAs, ITIL processes and regulatory requirements.
• Control transition scope, costs and quality; report status to management.
• Support stabilization/hypercare post‑transition and handover to steady state.

Skills

Must have

• Proven experience as IT Transition Manager or similar role.
• Strong knowledge of ITIL / IT Service Management (certification preferred).
• Experience with service transitions (outsourcing, migrations, large IT programs).
• Solid project/program management skills (e.g., PRINCE2, PMP).
• Strong stakeholder and vendor management capabilities.
• Excellent communication and documentation skills (English mandatory).
• Ability to manage risk, dependency, and change in complex IT environments.
• Understanding of infrastructure, applications, security, and operations.
• Strong analytical mindset and ability to work under pressure.

Nice to have

• ITIL Expert, PRINCE2 Practitioner, or PMP certification.
• Experience with cloud transitions (Azure, AWS, GCP).
• Exposure to DevOps / Agile / SAFe delivery models.
• Experience in multi‑country or global transitions.