Web & Computer System Analyst III (Audio Visual Systems Engineer)

Certifications - PLEASE APPLY IF YOU HAVE ALL THESE certification :

• Must possess InfoComm International Certified Technology Specialist – General (CTS) certification.
• BA/BS in a technology-related field is desired but not required.
• Must complete mandatory Government training including Antiterrorism (AT) Level I, OPSEC, and iWATCH training within 30 days of hire.
• Must maintain Secret Security Clearance throughout the duration of the contract.
• Provide technical support to the Government with on-site support across system administration, web administration, software maintenance, hardware installation, software installation, diagnostics, troubleshooting, resolution, and training.
• Create, update, and maintain documentation for record-keeping including Continuity Books detailing troubleshooting steps and operational procedures.
• Maintain IT Incident tickets documenting level of work performed before ticket closure and communicate ticket timelines through proper ticket documentation.
• Perform duties as Audio Visual Systems Engineer supporting Audio, Visual, Lighting and Videoconferencing (AVL‑VC) systems.
• Ensure the COR is informed within four (4) hours of any AVL‑VC systems that are unable to perform as designed.
• Provide sustainment and operational support for approximately 425 classrooms, conference rooms, and auditoriums, including rooms with videoconferencing equipment.
• Provide operational support for projection systems, displays, sound systems, lighting systems, control systems, and videoconferencing equipment across the installation.
• U.S. Citizenship is required.
• Primary duty station is Fort Sill, OK; however, occasional travel or secondary coverage at Fort Hood, TX may be required, including support during weekends or evenings when mission requirements dictate.

Technical Experience

• Minimum 10+ years of experience in the design, development, implementation, installation, operations, and sustainment of AVL‑VC systems for both large and small facilities.
• Experience configuring AV systems and equipment including Crestron, AMX, Extron, Biamp, matrix mixers, and switchers.
• Minimum 10+ years of verifiable experience with Digital Sound Processors (DSP), digital projection systems, digital display systems, and control system equipment installation and operations.
• Ability to troubleshoot wired and wireless data networks supporting AVL‑VC systems and develop problem statements for network support staff when required.
• Experience performing Needs Assessment Analysis, site surveys, conceptual system designs, and cost estimates for technology systems across facilities.
• Ability to work with G6 and Mission and Installation Contracting Command (MICC) to provide technical input supporting technology procurement and system upgrades.
• Ability to read and interpret architectural plans and schematic line drawings.
• Intermediate proficiency in Microsoft 365 applications including Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Viva Engage, and Access.
• Ability to walk, stand, kneel, squat, bend, lift, and push while performing technical work tasks.
• Ability to lift and transport equipment up to 50 pounds.
• Ability to work at heights such as catwalks or lifts and work in dimly lit environments or tight technical spaces.
• Excellent visual acuity and hearing required.
• Strong written and verbal communication skills.
• Must understand, speak, read, and write the English language.

Responsibilities

• Perform duties as Audio Visual Systems Engineer and support AVL‑VC systems across the installation.
• Provide sustainment and operational support for approximately 425 classrooms, conference rooms, and auditoriums, including videoconferencing systems.
• Support projection systems, displays, lighting, sound systems, control systems, and videoconferencing technologies.
• Cover down on Audio Visual Specialist duties as required based on Government needs.
• Develop plans for installation‑wide AVL‑VC sustainment, operations, and enhancements, including conceptual designs and cost estimates.
• Participate in planning meetings for large special events to determine AVL‑VC user requirements and develop event support plans for COR review.
• Support major events by operating AVL‑VC systems or providing technical guidance to operators to ensure systems function as designed.
• Configure and maintain AV systems and equipment including Crestron, AMX, Extron, Biamp, matrix mixers, and switchers.
• Provide user training on proper operation and maintenance of AVL‑VC systems.
• Troubleshoot wired or wireless networks supporting AVL‑VC systems and coordinate with network support teams to resolve issues.
• Perform Needs Assessment Analysis and site surveys for organizations across the installation requiring technology systems.
• Develop conceptual system designs and cost estimates based on needs assessments.
• Provide technical input to support Request for Quote (RFQ) development for required technology systems.
• Provide technical support coordinating with Mission and Installation Contracting Command (MICC) during system acquisition or upgrade projects.
• Maintain daily logs of work performed.
• Create SharePoint tickets for each classroom issue reported and generate FCP or AESMP tickets when required.
• Provide monthly reports to the COR outlining completed and pending work on the first normal duty day of each month.
• Propose a work log format for COR review and approval within 30 days of task order award.
• Sustain and operate Senior Leadership AVL‑VC systems to ensure they perform as designed at all times.
• Repair Senior Leadership AVL‑VC systems within five (5) working days of notification or obtain COR‑approved delay if necessary.
• Support Senior Leadership systems including those located in:
• Commander’s Conference Room – Building 455
• Regimental Conference Room – Building 455
• Reimer Conference Center – Building 730
• Kerwin Auditorium – Building 730
• Sustain and maintain non‑Senior Leadership AVL‑VC systems across the installation.
• Repair non‑Senior Leadership systems within ten (10) calendar days of notification or obtain COR‑approved delay when required.
• Acknowledge all assigned incident tickets within 24 hours and provide resolution within 48–72 hours in accordance with support service level requirements.

Certifications

• Must possess InfoComm International Certified Technology Specialist – General (CTS) certification.
• BA/BS in a technology‑related field is desired but not required.
• Must complete mandatory Government training including Antiterrorism (AT) Level I, OPSEC, and iWATCH training within 30 days of hire.
• Must maintain Secret Security Clearance throughout the duration of the contract.