Work Experience - Hospitality (m/f/d)

Work Experience Hospitality (Praktikum/Werkstudent) (m/f/d)

Ingolstadt Village

Main responsibilities

• Provide support to the Apartment Manager and Hospitality Team in project management
• Provide excellence in guest hospitality and experience including welcome, in-village and departure
• Interpret trends to facilitate planning a promotional calendar for all seasonal services and guest welcome and departure
• To put Village forward in service awards and enter into competitions
• Support the overseeing of the operation and planning of the Village promoters
• Support the Concierge in ensuring that the Concierge Services is fully compliant with all legal Trading Standards, Health & Safety legislation and security standards
• Contribute in shaping and establishing critical Hospitality / Service measures, ensuring that the team understands these standards and the part they play in delivering on these
• Work closely with the Retail and Marketing/tourism team to effectively plan for all key trading events and peak periods, including all key tourism and retail calendar events, such as Easter & Christmas, Chinese New Year and Eid etc

Role Requirements

• Strong hospitality/customer care skills
• Commercial acumen and the ability to deliver with sound analytical insights
• Bachelor’s degree in Tourism or Hospitality is preferred but not required
• Able to work individually or as part of a team
• Flexibility in terms of working hours & pattern (including weekends and Bank Holidays)
• Intuitively understands the importance of excellence of customer experience/hospitality
• Easily collaborates across multi-functional teams, internally and externally
• Very good English and German - other European languages advantageous
• Computer literate and fully competent in preparing regular reporting