Your Responsibilities

We are looking for an experienced and highly analytical professional to lead and optimize all spare parts management and service supply chain activities across Europe. This role is critical to ensuring high repair rates, fast turnaround times (TAT), optimized inventory levels, and operational excellence across our repair ecosystem.

The ideal candidate combines strong supply chain expertise with after-sales/service operations experience and can effectively coordinate among European partners, repair centers, logistics providers, and HQ teams in China.

Key Responsibilities

Own and manage the end-to-end spare parts supply chain for European after-sales operations.
Drive spare parts availability to ensure high repair fulfillment rates and minimize repair delays.
Monitor and improve spare parts supply chain efficiency, forecasting accuracy, and logistics performance.
Coordinate closely with HQ teams in China regarding forecasting, allocation, procurement planning, escalation management, and supply priorities.
Develop and maintain KPIs related to parts availability, backorders, fill rate, inventory turnover, repair rate, and TAT.
Demand Planning & Forecasting
Analyze repair trends, failure rates, seasonal demand, and service volumes to optimize spare parts forecasting.
Implement demand planning methodologies to improve stock accuracy and reduce shortages or excess inventory.
Create regular business reviews and reporting for management.
Management of European Parts Distributor
Manage operational performance of the central European spare parts distributor.
Define and monitor SLAs, logistics performance, stock accuracy, shipment lead times, and inventory health.
Optimize safety stock strategy and allocation processes across European repair networks.
Drive continuous improvement initiatives with logistics and distribution partners.
Repair Center Spare Parts Operations
Oversee repair center spare parts management processes and inventory methods.
Define operational benchmarks and best practices for repair center stock management.
Improve repair efficiency, repair success rate, and turnaround time through optimized parts management.
Support implementation of standardized processes across all repair centers.
Harvesting / Parts Recovery Program
Lead and optimize the repair center harvesting process (reuse of parts from defective devices).
Define SKU strategy, commercial conditions, quality standards, SLAs, and operational workflows.
Evaluate and implement centralized vs. local harvesting approaches.
Ensure traceability, compliance, and quality control for harvested parts usage.

Process Innovation & Continuous Improvement

Drive innovative initiatives across the service supply chain ecosystem, including:
Parts exchange programs between repair centers
Reverse logistics and parts return processes
Inventory optimization and allocation modelsSafety stock optimization
Automation and reporting improvements

Identify operational bottlenecks and implement scalable process improvements.
Collaborate cross-functionally with service operations, logistics, finance, procurement, IT, quality, and engineering teams.

Your Profile

Bachelor’s degree in Supply Chain Management, Logistics, Engineering, Business Administration, or related field.
5+ years of experience in spare parts management, after-sales service operations, or service supply chain management.
Experience in consumer electronics, home appliances, telecommunications, or related industries.
Strong knowledge of:
- Spare parts planning and forecasting
- Repair operations
- Inventory optimization
- Reverse logistics
- Service supply chain management
Experience managing outsourced logistics providers and/or repair center partners.
Strong analytical and problem-solving capabilities.
Advanced Excel and data analysis skills.
Experience working in international and cross-cultural environments.
Fluent English communication skills. Mandarin language skills are preferred.
Preferred
- Knowledge of SAP, ERP, WMS, or service management systems like Salesforce.
- Experience with parts harvesting / refurbishment programs.
- Lean Six Sigma or continuous improvement background.
- Additional European languages are a plus (e.g. German).
Key Competencies
Strong ownership mentality
Analytical and data-driven decision making
Operational excellence mindset
Stakeholder management
Negotiation and supplier management skills
Ability to work independently in a fast-paced international environment
Strong communication and coordination capabilities

What we offer

The opportunity to work independently in an experienced and highly motivated team
An exciting position in a dynamic and fast-growing environment
The chance to develop and implement your own ideas
Flexible working hours
Direct insurance/savings plan
Job ticket or free parking space
Subsidy for gym membership
Fresh fruit, coffee, water and more

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Ecovacs Europe GmbH