IT-Administrator/in

What to expect? As part of our collaboration with one of our global strategic partners we are on a mission to deliver enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for Onsite IT Support Technicians (m/f/d) at different client locations in Germany (Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, Walldorf).

Key responsibilities:

Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards
Providing effective solutions for software and hardware issues
Responding to user inquiries and guiding users with simple, step-by-step how-to instructions
Recording technical issues and solutions in Knowledge Management System; updating knowledge articles with newer and relevant information
Enabling end users by providing training and education

What do we expect?

Two or more years of relevant experience

Fluency in German and English
Experience in the following areas:
Handling of ServiceNow tickets
Assistance with software deployment and software related issues (Standard & Non-Standard)
Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite
How-to assistance of End User assigned IT devices and software
Standard and non-standard HW devices (peripherals like monitors, label printers, etc.)
Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi‑Fi network, replacement of router, HUBS and Switches
End user training and education
Willingness to work onsite at our client’s locations
Strong personal commitment to quality service and good interpersonal skill

What do we offer?

Flexible working time models
An attractive salary package
Training and mentoring to support your career
Opportunity to work with cutting‑edge technologies and products in state‑of‑the‑art enterprise environments, providing services to a variety of worldwide customers' infrastructures.
Demanding and varied customer projects at one of the world's largest and most successful IT service providers paired with opportunities for rapid advancement and challenging activities with a high degree of freedom and responsibility

DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified job seekers receive equal consideration for employment.

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EntServ Deutschland GmbH