Onsite IT Support Technician (m/f/d)

IT-Administrator/in

What to expect? As part of our collaboration with one of our global strategic partners we are on a mission to deliver enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for Onsite IT Support Technicians (m/f/d) at different client locations in Germany (Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, Walldorf).

Key responsibilities:

• Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards
• Providing effective solutions for software and hardware issues
• Responding to user inquiries and guiding users with simple, step-by-step how-to instructions
• Recording technical issues and solutions in Knowledge Management System; updating knowledge articles with newer and relevant information
• Enabling end users by providing training and education

What do we expect?

Two or more years of relevant experience

• Fluency in German and English
• Experience in the following areas:
• Handling of ServiceNow tickets
• Assistance with software deployment and software related issues (Standard & Non-Standard)
• Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite
• How-to assistance of End User assigned IT devices and software
• Standard and non-standard HW devices (peripherals like monitors, label printers, etc.)
• Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
• Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
• Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi‑Fi network, replacement of router, HUBS and Switches
• End user training and education
• Willingness to work onsite at our client’s locations
• Strong personal commitment to quality service and good interpersonal skill

What do we offer?

• Flexible working time models
• An attractive salary package
• Training and mentoring to support your career
• Opportunity to work with cutting‑edge technologies and products in state‑of‑the‑art enterprise environments, providing services to a variety of worldwide customers' infrastructures.
• Demanding and varied customer projects at one of the world's largest and most successful IT service providers paired with opportunities for rapid advancement and challenging activities with a high degree of freedom and responsibility

DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified job seekers receive equal consideration for employment.