At Evernex, we’re a global leader in third‑party maintenance, helping businesses optimize costs and maximize the ROI of their data center infrastructure (servers, storage, and network equipment). With our presence in 165+ countries, over 330 forward‑stocking locations for spare parts, and 24/7 technical support, we’re the trusted partner for IT departments worldwide.

As IT continues to evolve, so do we! With our recent acquisitions of Integra, XSI, Maminfo, StorEx (Pty) Ltd and Ultra Support, we’re well on our way to becoming one of the world’s largest and most experienced TPMs.

Why Your Work Matters – and What You Can Achieve

Our Field Engineers are reliable technical contacts who support customers through targeted troubleshooting and precise documentation of service cases – both remotely and on‑site. They take ownership of technical issues and projects, promote proactive maintenance solutions, and contribute to Evernex’s ability to deliver world‑class IT services through cross‑functional collaboration and continuous professional development.

Your responsibilities include:

Customer support in the field
Troubleshooting, testing, and resolving issues with equipment and IT systems in data centers
Creating detailed technical analyses at the 1st to 2nd level
Communicating with the customer’s technical contacts
Processing and following up on warranty cases with the manufacturer
Detailed documentation of completed activities in Salesforce and the Field Service App
Performing preventative maintenance
Supporting the execution of customer projects
Participating in all on‑call technical service

What makes you the ideal employee

We are looking for someone who combines knowledge, experience, and passion:

Training as an IT systems electronics technician, IT technician, or comparable qualification
At least 2‑3 years of professional experience in the described field of work
Good technical understanding and the ability to independently analyze and solve technical problems
Affinity for hardware and knowledge of manufacturers such as IBM, HP, DELL, or similar in the areas of maintenance and service
Independent work ethic and customer‑oriented approach
Willingness to participate in on‑call technical services
Good written and spoken German and English skills

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Evernex Group