Field Engineer (m/w/d) - Norderstedt

At Evernex, we’re a global leader in third‑party maintenance, helping businesses optimize costs and maximize the ROI of their data center infrastructure (servers, storage, and network equipment). With our presence in 165+ countries, over 330 forward‑stocking locations for spare parts, and 24/7 technical support, we’re the trusted partner for IT departments worldwide.

As IT continues to evolve, so do we! With our recent acquisitions of Integra, XSI, Maminfo, StorEx (Pty) Ltd and Ultra Support, we’re well on our way to becoming one of the world’s largest and most experienced TPMs.

Why Your Work Matters – and What You Can Achieve

Our Field Engineers are reliable technical contacts who support customers through targeted troubleshooting and precise documentation of service cases – both remotely and on‑site. They take ownership of technical issues and projects, promote proactive maintenance solutions, and contribute to Evernex’s ability to deliver world‑class IT services through cross‑functional collaboration and continuous professional development.

Your responsibilities include:

• Customer support in the field
• Troubleshooting, testing, and resolving issues with equipment and IT systems in data centers
• Creating detailed technical analyses at the 1st to 2nd level
• Communicating with the customer’s technical contacts
• Processing and following up on warranty cases with the manufacturer
• Detailed documentation of completed activities in Salesforce and the Field Service App
• Performing preventative maintenance
• Supporting the execution of customer projects
• Participating in all on‑call technical service

What makes you the ideal employee

We are looking for someone who combines knowledge, experience, and passion:

• Training as an IT systems electronics technician, IT technician, or comparable qualification
• At least 2‑3 years of professional experience in the described field of work
• Good technical understanding and the ability to independently analyze and solve technical problems
• Affinity for hardware and knowledge of manufacturers such as IBM, HP, DELL, or similar in the areas of maintenance and service
• Independent work ethic and customer‑oriented approach
• Willingness to participate in on‑call technical services
• Good written and spoken German and English skills