Handoff is seeking a highly organized, customer-focused Sales & Customer Service Coordinator to support our growing corporate housing operations. This role serves as a key liaison between our sales team, operations team, multifamily communities, partner network, and clients to ensure an exceptional customer experience from inquiry through move-out.

The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where responsiveness and communication are critical. This position requires someone who enjoys building relationships, solving problems, and managing multiple priorities simultaneously.

Because our clients often have time-sensitive housing needs, quick response times, exceptional communication, and a sense of urgency are essential for success in this role.

Key Responsibilities

Sales Support

Assist the sales team with sourcing apartment availability for new client requests.
Communicate with apartment communities and partner providers to obtain pricing and availability.
Maintain relationships with TurnKey's nationwide partner network.
Coordinate housing options that align with client requirements.
Assist with proposal preparation and sales support activities.

Customer Service

Serve as a primary point of contact for resident and client inquiries.
Respond promptly to phone calls and emails from residents, clients, apartment communities, and partners.
Coordinate maintenance requests with apartment communities and vendors.
Track service requests through completion and provide timely updates to residents and clients.

Sales & Customer Service Coordinator Job Description

Work closely with the Operations Team to ensure issues are resolved quickly and professionally.
Escalate urgent matters when appropriate.

Administrative Support

Maintain accurate records within company systems.
Document customer interactions and follow-up activities.
Assist with operational projects and administrative tasks as assigned.
Support cross-functional communication between Sales and Operations.

Qualifications

Required

Minimum 2 years of customer service experience
Fluent in spoken and written English
Excellent verbal and written communication skills
Comfortable communicating professionally by phone and email
Strong organizational and multitasking abilities
Ability to prioritize competing responsibilities in a fast-paced environment
Strong attention to detail
Ability to work independently while collaborating effectively with a remote team
Proficient in Microsoft Office and web-based software platforms

Preferred

Experience in property management, multifamily housing, corporate housing, hospitality, or relocation services
Previous experience supporting sales teams
Experience working with CRM or property management software

#J-18808-Ljbffr