Sales & Client Services Coordinator

Handoff is seeking a highly organized, customer-focused Sales & Customer Service Coordinator to support our growing corporate housing operations. This role serves as a key liaison between our sales team, operations team, multifamily communities, partner network, and clients to ensure an exceptional customer experience from inquiry through move-out.

The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where responsiveness and communication are critical. This position requires someone who enjoys building relationships, solving problems, and managing multiple priorities simultaneously.

Because our clients often have time-sensitive housing needs, quick response times, exceptional communication, and a sense of urgency are essential for success in this role.

Key Responsibilities

Sales Support

• Assist the sales team with sourcing apartment availability for new client requests.
• Communicate with apartment communities and partner providers to obtain pricing and availability.
• Maintain relationships with TurnKey's nationwide partner network.
• Coordinate housing options that align with client requirements.
• Assist with proposal preparation and sales support activities.

Customer Service

• Serve as a primary point of contact for resident and client inquiries.
• Respond promptly to phone calls and emails from residents, clients, apartment communities, and partners.
• Coordinate maintenance requests with apartment communities and vendors.
• Track service requests through completion and provide timely updates to residents and clients.

Sales & Customer Service Coordinator Job Description

• Work closely with the Operations Team to ensure issues are resolved quickly and professionally.
• Escalate urgent matters when appropriate.

Administrative Support

• Maintain accurate records within company systems.
• Document customer interactions and follow-up activities.
• Assist with operational projects and administrative tasks as assigned.
• Support cross-functional communication between Sales and Operations.

Qualifications

Required

• Minimum 2 years of customer service experience
• Fluent in spoken and written English
• Excellent verbal and written communication skills
• Comfortable communicating professionally by phone and email
• Strong organizational and multitasking abilities
• Ability to prioritize competing responsibilities in a fast-paced environment
• Strong attention to detail
• Ability to work independently while collaborating effectively with a remote team
• Proficient in Microsoft Office and web-based software platforms

Preferred

• Experience in property management, multifamily housing, corporate housing, hospitality, or relocation services
• Previous experience supporting sales teams
• Experience working with CRM or property management software