An established hospitality business is looking for an experienced IT professional to join the team. This role takes responsibility for the modern digital workplace across a large portfolio of locations and the central office, overseeing the overall strategy for Microsoft 365 and client management. The successful candidate will act as a key service owner, managing external partners and driving technical standards to ensure all employees can work productively and securely.

What you'll be doing

Managing external service providers including SLA monitoring, KPI reporting, and escalation management
Developing and maintaining unified workplace standards for all locations, including device lifecycles and media technology
Overseeing the entire Microsoft 365 environment, covering Exchange Online, Teams, SharePoint, Intune, and Entra ID
Leading workplace projects and IT integration processes for new site openings and acquisitions
Managing budgets for the workplace sector, including investment and license planning

What we're looking for

Extensive experience in IT service management and the strategic development of digital workplace solutions
Deep technical knowledge of the Microsoft 365 ecosystem and cloud-based workplace management
Proven track record in managing external managed service providers and contract negotiations
Strong project management skills with the ability to coordinate complex rollouts across multiple locations
Fluency in German and English to collaborate effectively with internal departments and external partners

What's on offer

Professional development opportunities and internal training programs
A collaborative environment characterized by flat hierarchies and open communication
Modern technical equipment and support for remote working
Staff discounts and travel-related benefits

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