Customer Success Associate (Enterprise)

Location: Berlin (in-office)

Build the operating system for AI Interviews

lizzyAI is a leading global AI‑powered interview platform transforming how enterprises hire. Our mission is to make interviews structured, scalable, and insight‑driven through AI.

The Role

This is an early‑career, high‑growth role for someone with 2‑3 years of experience, ideally in Customer Success, Account Management, Implementation, or a similar customer‑facing B2B role. You will work directly with our founder & CEO and enterprise customers and have the opportunity to grow into a leadership position.

What You Will Do

Enterprise Customer Support & Onboarding

Support onboarding of new enterprise customers
Work with global enterprise clients both in Europe and the US
Guide clients through implementation and activation
Ensure a smooth and high‑quality customer experience from day one

Customer Communication & Success

Act as a key point of contact for enterprise clients
Manage day‑to‑day communication and support requests
Build strong relationships with customer stakeholders

Activation & Retention

Drive product adoption and usage across accounts
Identify risks early and proactively solve issues
Contribute directly to high Net Revenue Retention (NRR)

Cross‑Functional Collaboration

Work closely with Sales, Product and Engineering teams
Translate customer feedback into product insights
Support continuous improvement of the platform and workflows

What You Bring

2‑3 years of experience in Customer Success, Operations, Consulting, or similar
Native‑level German and excellent English communication, verbal and written skills (you will be working with some of the largest brands in the US via Zoom calls)
Customer empathy
High ownership mindset – you get things done
Hungry, ambitious, and eager to grow fast
Comfortable working in a fast‑paced startup environment
Based in Berlin and excited to work 100% from the office
Bachelor or Masters degree from a top business school is a plus

Growth Path

This role is designed as a launchpad into leadership.

Top performers will quickly take on:

Ownership of key enterprise accounts
Mentorship of new team members
Leadership responsibilities within Customer Success

Why lizzyAI

You are not joining a large company to manage tickets.

You are helping build the customer engine of a category‑defining AI company.

Work directly with the CEO and leading global enterprises
High ownership and real impact from day one
Close collaboration with founders, product, and engineering
Clear path to leadership
Office‑based team in Berlin

If you want to work with enterprise customers and help scale the future of AI Interviews, we would love to talk.

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lizzyAI - AI interviews. Made human.