Customer Success Associate (Enterprise)

Customer Success Associate (Enterprise)

Location: Berlin (in-office)

Build the operating system for AI Interviews

lizzyAI is a leading global AI‑powered interview platform transforming how enterprises hire. Our mission is to make interviews structured, scalable, and insight‑driven through AI.

The Role

This is an early‑career, high‑growth role for someone with 2‑3 years of experience, ideally in Customer Success, Account Management, Implementation, or a similar customer‑facing B2B role. You will work directly with our founder & CEO and enterprise customers and have the opportunity to grow into a leadership position.

What You Will Do

Enterprise Customer Support & Onboarding

• Support onboarding of new enterprise customers
• Work with global enterprise clients both in Europe and the US
• Guide clients through implementation and activation
• Ensure a smooth and high‑quality customer experience from day one

Customer Communication & Success

• Act as a key point of contact for enterprise clients
• Manage day‑to‑day communication and support requests
• Build strong relationships with customer stakeholders

Activation & Retention

• Drive product adoption and usage across accounts
• Identify risks early and proactively solve issues
• Contribute directly to high Net Revenue Retention (NRR)

Cross‑Functional Collaboration

• Work closely with Sales, Product and Engineering teams
• Translate customer feedback into product insights
• Support continuous improvement of the platform and workflows

What You Bring

• 2‑3 years of experience in Customer Success, Operations, Consulting, or similar
• Native‑level German and excellent English communication, verbal and written skills (you will be working with some of the largest brands in the US via Zoom calls)
• Customer empathy
• High ownership mindset – you get things done
• Hungry, ambitious, and eager to grow fast
• Comfortable working in a fast‑paced startup environment
• Based in Berlin and excited to work 100% from the office
• Bachelor or Masters degree from a top business school is a plus

Growth Path

This role is designed as a launchpad into leadership.

Top performers will quickly take on:

• Ownership of key enterprise accounts
• Mentorship of new team members
• Leadership responsibilities within Customer Success

Why lizzyAI

You are not joining a large company to manage tickets.

You are helping build the customer engine of a category‑defining AI company.

• Work directly with the CEO and leading global enterprises
• High ownership and real impact from day one
• Close collaboration with founders, product, and engineering
• Clear path to leadership
• Office‑based team in Berlin

If you want to work with enterprise customers and help scale the future of AI Interviews, we would love to talk.