MOSCOT is a five-generation family-owned New York City institution renowned worldwide for its iconic eyewear — The MOSCOT Originals. MOSCOT infuses its unmistakably refined, downtown aesthetic with over 111 years of eyewear expertise, and unparalleled Craftsmanship to create its timeless eyewear. While now recognized as a global fashion brand, MOSCOT remains, at heart, a neighborhood optical shop.

Job Description

We are looking for an enthusiastic, fun loving, and hardworking Augenoptikermeister/in Shop Manager to join our new Shop opening in Frankfurt. This individual enjoys providing superior customer service, is a team player, and has a high degree of emotional intelligence. A love for fashion and a level of excellence is a must.

Tasks & Responsibilities

Customer Service:

Greet all customers pleasantly and with courtesy, provide customers with clear directions and provide all information regarding products and services
Understanding of the MOSCOT brand and story and ability to communicate this heritage to the customer
Create a memorable MOSCOT Shop experience
Collaborate with MOSCOT family members to keep shop tidy and organized.

Communication:

Answer and direct phone calls as needed
Respond and collaborate with lab and shop teams on all orders.

Inventory Control:

Assist with cycle counts, receipts, and returns of frame and stock lens inventory
Process inter-shop transfers in the POS system
Confirm that tickets match the physical frame.

Requirements

A licenced Optician (Augenoptikermeister/in)
Clear and articulate communication skills with empathy towards customers
Fluency in German and English, both written and spoken
Weekend and Holiday availability required.

Works as a team player as well as an individual contributor
Embraces challenges, learning new skills and thrives in an energetic environment

Perks and Benefits

Discretionary yearly bonus based on personal and Shop performances
Free glasses each year according to the Company policy
Discounts on glasses for staff, family and friends
Training courses
International and open-minded environment

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MOSCOT NYC Since 1915