Augenoptikermeister / Shop Manager

MOSCOT is a five-generation family-owned New York City institution renowned worldwide for its iconic eyewear — The MOSCOT Originals. MOSCOT infuses its unmistakably refined, downtown aesthetic with over 111 years of eyewear expertise, and unparalleled Craftsmanship to create its timeless eyewear. While now recognized as a global fashion brand, MOSCOT remains, at heart, a neighborhood optical shop.

Job Description

We are looking for an enthusiastic, fun loving, and hardworking Augenoptikermeister/in Shop Manager to join our new Shop opening in Frankfurt. This individual enjoys providing superior customer service, is a team player, and has a high degree of emotional intelligence. A love for fashion and a level of excellence is a must.

Tasks & Responsibilities

Customer Service:

• Greet all customers pleasantly and with courtesy, provide customers with clear directions and provide all information regarding products and services
• Understanding of the MOSCOT brand and story and ability to communicate this heritage to the customer
• Create a memorable MOSCOT Shop experience
• Collaborate with MOSCOT family members to keep shop tidy and organized.

Communication:

• Answer and direct phone calls as needed
• Respond and collaborate with lab and shop teams on all orders.

Inventory Control:

• Assist with cycle counts, receipts, and returns of frame and stock lens inventory
• Process inter-shop transfers in the POS system
• Confirm that tickets match the physical frame.

Requirements

• A licenced Optician (Augenoptikermeister/in)
• Clear and articulate communication skills with empathy towards customers
• Fluency in German and English, both written and spoken
• Weekend and Holiday availability required.

• Works as a team player as well as an individual contributor
• Embraces challenges, learning new skills and thrives in an energetic environment

Perks and Benefits

• Discretionary yearly bonus based on personal and Shop performances
• Free glasses each year according to the Company policy
• Discounts on glasses for staff, family and friends
• Training courses
• International and open-minded environment