Own the Zendesk platform roadmap end-to-end from initial configuration through future enhancements.
Gather requirements from stakeholders and manage the backlog of system improvements.
Lead configuration and administration of fields, workflows, triggers, automations, dashboards, and reporting.

Qualifications:

Bachelor's degree in Business, Information Systems, or related field (or equivalent experience).
2–4+ years CRM administration or product ownership experience.
Hands‑on configuration experience with Zendesk or equivalent CRM platform (Salesforce, Freshdesk, HubSpot).
Comprehensive medical, dental, vision, and life insurance coverage.
401(k) retirement plan with employer match and HSA & FSAs.
Paid time off and disability leave plus Employee Assistance Program.

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