Director of Operations (Luxury Hospitality)

We are looking for a passionate and ambitious Director of Operations to join our leadership team at the Relais & Châteaux Hotel Bülow Palais (5-star superior) and Bülow Residenz in Dresden.

Reporting directly to the General Manager, you will lead the operational performance of our Rooms Division and Food & Beverage departments while helping shape the future development of our hotels. This includes driving service excellence, developing teams, improving operational performance, and contributing to major projects, including a new restaurant concept and ongoing hotel enhancements.

Key Responsibilities

Lead Front Office, Housekeeping and Food & Beverage operations
Coach and develop department heads and their teams
Ensure exceptional guest satisfaction and service quality
Drive operational efficiency and continuous improvement
Monitor productivity and key performance indicators
Collaborate closely with Revenue, Sales & Marketing and Finance
Act as deputy to the General Manager and support strategic initiatives.

Requirements

Previous leadership experience in luxury or upscale hospitality
Strong Rooms Division and Food & Beverage expertise
Commercial mindset and strong operational understanding
Proven ability to lead, motivate and develop teams
Fluent German and English
Relocate to Dresden

What We Offer

A key leadership position within a growing boutique hotel group with 4 properties in The Netherlands and Germany
Direct collaboration with the General Manager
High level of autonomy and responsibility
The opportunity to shape the future of two renowned luxury hotels
A dynamic environment focused on quality, innovation and entrepreneurship

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