The jobholder (m/f/d) will be based in Bremen as anIT Operation Specialist (m/f/d) and is responsible for the following tasks:

Monitor IT Servers and Systems
- Assessment of system data, error and reports
- Determine areas for improvement and repair
- Determine systems and servers are due for upgrades
Directing activities of IT technicians / Subcontractors
Assessment of current department needs/inquiries
Development of technician schedules
Developing IT policies and procedures to ensure effectiveness and reliability
Developing Service Level Agreements (SLAs)
Developing Operation Level Agreements (OLAs)
Developing guides for users and technicians
Resolve Help Desk Escalations
- If IT technicians/subcontractors are unable to resolve a user’s issue, the ITOM will assess the situation and devise a solution to a problem
Negotiating contracts with IT service providers
Assessing department and business needs
Comparing pricing and vendor bids with the provided budget, determine which vendor offers the most advantageous terms and negotiate rates
Upgrades and Installations
- Manage updates and upgrades of IT servers and systems
- Support other IT department activities while upgrading systems and migrating organization data
- Introducing new methods to optimize the upgrade process, monitor systems to ensure it remains stable and usable.

Ensure licensing compliance for Windows Servers Systems
Define/create Images for Windows server systems (virtual and physical)
Ensure compliance between server hardware and multivendor support contract
General knowledge about networking (TCP/IP, Firewalls etc.) for requesting necessary IP and subnet configuration and firewall rule activations
Implement changes of attributes and applications inside Ping Federate
Update and upgrade the Ping Identity software
Maintenance of Ping Federate components
Take part in meetings of the French Service Owner
Be in charge of virtualization products of VMWare e.g. ESXi, vSAN, Cloud Foundation. (VMWare VCP Certification recommended)
Be in charge of Nutanix HCI systems
Implementation of virtualization architecture design
Coordinate implementations with IT Technicians and subcontractors
Server capacity management
Backup and disaster recovery planning

Be in charge of plan, design, setup and manage Citrix environments
Development of hardware infrastructure for the Citrix farm
Knowledge to analyze Citrix components and their network configuration
Configure and administrate Citrix ADC/NetScaler
Developing Provisioning concept of Applications and Virtual Desktop on customer needs
Create Images for Provisioning Services deployments and create delivery groups

Bachelor Degree in Computer Sciences, Mathematics, Business Informatics, IT System Technologyor similar
very good Knowledges in SQL, MS-Office,MS-Project
At least 3 years experience in Active Directory, Windows Server, MS-SQL, Virtualization(Citrix, VMWare),Memory (NetApp, Q-SAN
Business Fluent German, good English knowledges
Team player with excellent communication skills
Service and customer orientated person with high sense of responsibility
High level of assertiveness

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RWL Gesellschaft für Büro-Verwaltungsleistungen GmbH