IT Operation Specialist (m/f/d)

The jobholder (m/f/d) will be based in Bremen as anIT Operation Specialist (m/f/d) and is responsible for the following tasks:

Activities:

• Monitor IT Servers and Systems
  • Assessment of system data, error and reports
  • Determine areas for improvement and repair
  • Determine systems and servers are due for upgrades
• Directing activities of IT technicians / Subcontractors
• Assessment of current department needs/inquiries
• Development of technician schedules
• Developing IT policies and procedures to ensure effectiveness and reliability
• Developing Service Level Agreements (SLAs)
• Developing Operation Level Agreements (OLAs)
• Developing guides for users and technicians
• Resolve Help Desk Escalations
  • If IT technicians/subcontractors are unable to resolve a user’s issue, the ITOM will assess the situation and devise a solution to a problem
• Negotiating contracts with IT service providers
• Assessing department and business needs
• Comparing pricing and vendor bids with the provided budget, determine which vendor offers the most advantageous terms and negotiate rates
• Upgrades and Installations
  • Manage updates and upgrades of IT servers and systems
  • Support other IT department activities while upgrading systems and migrating organization data
  • Introducing new methods to optimize the upgrade process, monitor systems to ensure it remains stable and usable.

Active Directory

• Be in charge of all company domains
• Creation and management of directory infrastructure
• Monitoring, reporting and security of the company domains
• Group Policy creation, monitoring and compliance check
• Managing Trust relationships and Schema
• Creation and implementation of security templates
• LAPS-Management
• Yearly MS True-Up

Server Operations

• Ensure licensing compliance for Windows Servers Systems
• Define/create Images for Windows server systems (virtual and physical)
• Ensure compliance between server hardware and multivendor support contract
• General knowledge about networking (TCP/IP, Firewalls etc.) for requesting necessary IP and subnet configuration and firewall rule activations
• Implement changes of attributes and applications inside Ping Federate
• Update and upgrade the Ping Identity software
• Maintenance of Ping Federate components
• Take part in meetings of the French Service Owner
• Be in charge of virtualization products of VMWare e.g. ESXi, vSAN, Cloud Foundation. (VMWare VCP Certification recommended)
• Be in charge of Nutanix HCI systems
• Implementation of virtualization architecture design
• Coordinate implementations with IT Technicians and subcontractors
• Server capacity management
• Backup and disaster recovery planning

CITRIX

• Be in charge of plan, design, setup and manage Citrix environments
• Development of hardware infrastructure for the Citrix farm
• Knowledge to analyze Citrix components and their network configuration
• Configure and administrate Citrix ADC/NetScaler
• Developing Provisioning concept of Applications and Virtual Desktop on customer needs
• Create Images for Provisioning Services deployments and create delivery groups

TRELLIX- and WSUS-Services

• Install, upgrade and manage WSUS & TRELLIX instances
• Check for upgrading the components
• Coordinate implementations/upgrades with IT Technicians and subcontractors
• Define Update plans for new TRELLIX and windows updates
• Direct the subcontractor to approve the needed updates based on update plans
• Perform tests to ensure the updates are being installed correctly

Personal Requirements:

• Bachelor Degree in Computer Sciences, Mathematics, Business Informatics, IT System Technologyor similar
• very good Knowledges in SQL, MS-Office,MS-Project
• At least 3 years experience in Active Directory, Windows Server, MS-SQL, Virtualization(Citrix, VMWare),Memory (NetApp, Q-SAN
• Business Fluent German, good English knowledges
• Team player with excellent communication skills
• Service and customer orientated person with high sense of responsibility
• High level of assertiveness