This job is provided by apna.co Assistant Store Manager – Retail

Location - Hyderabad

Experience: 4–6 years

We are looking for an Assistant Store Manager from a retail, wellness, or customer-facing background to support daily store operations and deliver a high-quality customer experience.

Key Responsibilities-

Customer Experience

Ensure every customer is welcomed and guided through their visit in a warm and professional manner
Understand customer concerns and support them through consultations and treatment journey
Assist in explaining treatment plans, product usage, and recommendations
Drive customer satisfaction, retention, and repeat visits
Handle customer queries, concerns, and escalations effectively
Ensure consistent follow-ups and engagement for a seamless experience

Store Operations & Team Management (Additional ASM Responsibilities)

Ensure smooth day-to-day store/clinic operations
Manage store opening/closing, hygiene, and overall upkeep
Supervise and guide the team (Hair Coaches and support staff)
Manage appointments, walk-ins, and escalations efficiently
Coordinate with doctors, backend teams, and cross-functional stakeholders
Maintain shift rosters and ensure team productivity

Sales & Business Ownership

Drive store performance and support achievement of revenue targets
Guide the team on product understanding, usage, and upselling
Ensure strong focus on conversions, repeat business, and customer retention

Reporting & Inventory Management

Track daily footfall, conversions, and maintain MIS reports
Ensure accurate inventory management and timely replenishment
Maintain data accuracy and reporting discipline

What We’re Looking For

Graduates (Mandatory)
4–6 years in retail / store / customer-facing roles
Minimum 2+ years of team handling experience
Strong communication and people management skills
Basic knowledge of Excel / Google Sheets
Comfortable with CRM/tools and daily reporting
High ownership, accountability, and proactive mindset

Why Join Us

Fast-growing wellness brand
Opportunity to lead store operations and customer experience
Structured learning and growth opportunities
High ownership role with business exposure

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Traya