Assistant Store Manager

This job is provided by apna.co Assistant Store Manager – Retail

Location - Hyderabad

Experience: 4–6 years

We are looking for an Assistant Store Manager from a retail, wellness, or customer-facing background to support daily store operations and deliver a high-quality customer experience.

Key Responsibilities-

Customer Experience

• Ensure every customer is welcomed and guided through their visit in a warm and professional manner
• Understand customer concerns and support them through consultations and treatment journey
• Assist in explaining treatment plans, product usage, and recommendations
• Drive customer satisfaction, retention, and repeat visits
• Handle customer queries, concerns, and escalations effectively
• Ensure consistent follow-ups and engagement for a seamless experience

Store Operations & Team Management (Additional ASM Responsibilities)

• Ensure smooth day-to-day store/clinic operations
• Manage store opening/closing, hygiene, and overall upkeep
• Supervise and guide the team (Hair Coaches and support staff)
• Manage appointments, walk-ins, and escalations efficiently
• Coordinate with doctors, backend teams, and cross-functional stakeholders
• Maintain shift rosters and ensure team productivity

Sales & Business Ownership

• Drive store performance and support achievement of revenue targets
• Guide the team on product understanding, usage, and upselling
• Ensure strong focus on conversions, repeat business, and customer retention

Reporting & Inventory Management

• Track daily footfall, conversions, and maintain MIS reports
• Ensure accurate inventory management and timely replenishment
• Maintain data accuracy and reporting discipline

What We’re Looking For

• Graduates (Mandatory)
• 4–6 years in retail / store / customer-facing roles
• Minimum 2+ years of team handling experience
• Strong communication and people management skills
• Basic knowledge of Excel / Google Sheets
• Comfortable with CRM/tools and daily reporting
• High ownership, accountability, and proactive mindset

Why Join Us

• Fast-growing wellness brand
• Opportunity to lead store operations and customer experience
• Structured learning and growth opportunities
• High ownership role with business exposure