Overview

In this field-based role you will support Waters customers across diverse laboratory settings, ensuring systems operate reliably. You will work closely with cross-functional teams to diagnose issues, perform maintenance, and guide customers on optimal use of Waters products. You will build trusted advisor relationships to help laboratories advance their operations. This position offers continuous learning, development opportunities, and the chance to contribute to a mission that improves science and human well-being. You’ll thrive in a dynamic environment that rewards problem-solving and customer-centric service.

Leistungen / Benefits

Flexibility in day and tasks
Growth and progression opportunities
Competitive salary and incentives
Company Car
Wellbeing Programs and Services
Private Health Care

Verantwortungsbereiche

Install, qualify, calibrate, maintain, and repair Waters systems
Analyse and review system and scientific data to identify root causes and propose corrective actions
Coordinate problem resolution with matrix teams to expedite repairs and ensure customer satisfaction
Manage customer expectations by communicating work performed and follow-up plans
Build strong rapport with customers and provide advice on Waters products and services to improve laboratory operations

Zentrale Anforderungen

Background in laboratory, analytical, chemistry, or engineering
Flexible and able to handle variety in tasks
Ability to build trusted relationships with customers
Interest in science, problem-solving, service, and people

relationship-building
communication
problem-solving
calibration and repair of analytical/instrument systems
data analysis of system and scientific data
diagnostic troubleshooting