Field Service Engineer II

In this field-based role you will support Waters customers across diverse laboratory settings, ensuring systems operate reliably. You will work closely with cross-functional teams to diagnose issues, perform maintenance, and guide customers on optimal use of Waters products. You will build trusted advisor relationships to help laboratories advance their operations. This position offers continuous learning, development opportunities, and the chance to contribute to a mission that improves science and human well-being. You’ll thrive in a dynamic environment that rewards problem-solving and customer-centric service.

• Flexibility in day and tasks
• Growth and progression opportunities
• Competitive salary and incentives
• Company Car
• Wellbeing Programs and Services
• Private Health Care

• Install, qualify, calibrate, maintain, and repair Waters systems
• Analyse and review system and scientific data to identify root causes and propose corrective actions
• Coordinate problem resolution with matrix teams to expedite repairs and ensure customer satisfaction
• Manage customer expectations by communicating work performed and follow-up plans
• Build strong rapport with customers and provide advice on Waters products and services to improve laboratory operations

• Background in laboratory, analytical, chemistry, or engineering
• Flexible and able to handle variety in tasks
• Ability to build trusted relationships with customers
• Interest in science, problem-solving, service, and people

• relationship-building
• communication
• problem-solving
• calibration and repair of analytical/instrument systems
• data analysis of system and scientific data
• diagnostic troubleshooting