Department: Earthmoving European Service Station

Reports to: Service Manager, Earthmoving Product Line

Work Locations:

Paris, France.

Rotterdam, Netherlands.

Frankfurt, Germany.

Warsaw, Poland

Others specific location to be determined based on candidate profile and business needs

Job Summary The Parts Manager is responsible for the operational excellence and supply chain efficiency of the aftermarket parts business across the region. Accountable for optimizing the multi-echelon inventory network, ensuring high parts availability (>95% fill rate), and strict working capital control to support the frontline Service and PSSR teams.

The manager ensures parts availability drives customer uptime and contributes significantly to the overall service revenue and customer loyalty.

Key Responsibilitie

sCapital & Inventory Strategy Executio

nImplement the differentiated inventory strategy, managing the Initial Provisioning (IP) safety stock for new product introductions without turnover constraints

.Seamlessly transitioning to a strict working capital cap (e.g., <5% of machine sales) once the equipment population reaches maturity (e.g., >200 units)

.Supply Chain & Inventory Managemen

tLead the Sales & Operations Planning process for parts, ensuring accurate demand forecasting, inventory replenishment, and optimal stock levels across the Central Distribution Center and local warehouses

.Oversee all inventory management KPIs (e.g., turnover rate, obsolescence, fill rate) and drive continuous improvement initiatives

.Manage and optimize the Three-Tier Parts Distribution Network: the Central Distribution Center (Tier 1), the local Hub Warehouses (Tier 2), and the dynamic Pool Fleet/Service Vans (Tier 3). Ensure precise system tracking and replenishment for fast-moving critical parts within the Tier 3 mobile inventory to support the 12-hour VIP SLA

tFlawless Order Fulfillment: Support the frontline Service Representatives (PSSR) by executing a seamless order-to-cash process. Act as the backend escalation point for complex dealer parts inquiries, backorder resolution, and emergency VIP parts routing

.Oversee warehouse management, including receiving, storage, picking, and dispatch, ensuring accuracy and efficiency

pChampions the implementation of digital tools (e.g., inventory visibility platforms, e-commerce portals) to improve dealer self-service and operational efficiency

.Build, lead, and develop a high-performing European parts team, fostering a culture of service excellence and continuous learning

.Serve as the key liaison between European operations and HQ parts/supply chain functions, ensuring strategy alignment and effective communication

Qualifications & Requiremen

tsEducati

onBachelor’s degree or higher in Supply Chain Management, Mechanical Engineering, Business Administration, or a related field. An MBA is a plu

s.Work Experien

ceMinimum of 8 years of progressive experience in parts management, supply chain, or after-sales within the construction machinery, heavy equipment, or automotive industr

y.At least 5 years in a managerial role leading teams, with proven P&L or significant budgetary responsibilit

y.Demonstrated experience in managing a multi-country supply chain or distribution network in Europe is essentia

esExpert knowledge of inventory management principles, demand forecasting, and international logistic

s.Strong financial and business acumen, with excellent analytical and problem-solving skill

s.Proven leadership ability to motivate, develop, and manage a multicultural tea

cyFluent Engli sh is mandatory for business communicatio

n.Proficiency in Dut ch is highly advantageous for the local work contex

t.Additional European languages (e.g., German, French, Spanish) are a significant plu

s.Personal Attribut

esStrategic thinker with a results-driven and customer-centric mindse

t.Able to thrive in a complex, multinational matrix organisatio

n.Resilient, proactive, and willing to travel extensively across Europ

e.Preferred Qualificatio

nsPrevious experience with a leading international construction machinery manufacturer (e.g., Caterpillar, Volvo CE, Liebherr, Komatsu

).Proven track record in implementing digital supply chain solutions or major process improvement project

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Zoomlion Europe GmbH