24/7 Customer Support Engineer — Diagnostics & Solutions

Dormont Manufacturing Co is seeking a Customer Support Engineer to assist clients with product issues and inquiries. The role involves answering routine customer inquiries, analyzing problems using diagnostic tools, and recommending corrective actions to ensure customer satisfaction.

Under direct supervision you will respond to inquiries, maintain logs of problems, and escalate unresolved issues to drive timely resolutions, while collaborating with multiple internal teams to address customer