Account Coordinator (Print), Dusseldorf

Purpose of the job

Our Account Executives work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time.

You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administrative expertise and general support to ensure the smooth running of our activities.

The main area of spend under management with this luxury beauty client are 2D print, direct mail and sampling with some promotional items.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Düsseldorf , and you need to be able to readily access that location on occasion.

Please submit your resume / application in English - we cannot progress your details without this.

Key responsibilities

• Support the Client Engagement team in delivering exceptional service, building and maintaining a full understanding of HH Global’s capabilities
• Produce detailed specifications for internal and external parties, ensuring essential requirements such as technical details and key dates are captured
• Brief suppliers on client requirements and then monitor projects to ensure they are delivered to specification, on time and in line with SLA - recording activity and progress using the designated company tools
• Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reports

Knowledge, skills + experience

• Business Administration experience within a client services team where you are directly engaging with clients
• Experience in direct marketing, as well as in the production of point of sale products and promotional items, is desirable
• Experience within luxury, beauty, cosmetics, or FMCG industries would be an advantage
• Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously
• A keen eye for detail plus developed time management and prioritization skills
• Excellent communication skills - verbal, written + presentation
• MS 365 capability especially Outlook, Excel, PowerPoint + Word
• German and English language skills are required - French would be advantageous

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