Account Executive - Client Success Manager, Corrections

Stellenbeschreibung:

Serve as the primary point of contact for assigned clients, ensuring strong, long‑term relationships.
Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance.
Anticipate client concerns and proactively address potential challenges.
Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection.
Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client‑specific policies.
Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle.
Develop and deliver client‑specific reports that provide insights on revenue trends, outstanding accounts, and operational performance.
Investigate and resolve any escalated billing or collection issues promptly.
Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns.
Stay up to date with industry trends, regulations, and technologies to maintain a competitive edge.

Bachelor’s degree in healthcare administration, Business, Finance, or related field – level of experience in the industry also considered.
Relevant certifications (e.g., Certified Revenue Cycle Professional – CRCP) preferred.
3+ years of experience in Revenue Cycle Management or related healthcare finance roles.
Anesthesia RCM experience required.
Proven experience in client relationship management.
Deep understanding of healthcare billing, coding, compliance, and insurance processes.
Ability to analyze complex data and provide actionable insights.
Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a collaborative team.
Exceptional customer service skills and ability to cultivate strong relationships with clients to ensure satisfaction and retention.
Exceptional problem‑solving abilities and attention to detail.
Ability to set and maintain priorities in a fast‑paced client‑focused environment, with multiple demands and interruptions.
Ability to work and communicate effectively with a diverse group of people including other department managers, staff, physicians, patients, and the client.
Advanced proficiency in RCM software and Microsoft Office Suite, data analytics, and process improvement initiatives. Leveraging technology and automation to enhance efficiency and accuracy.
Should be able to adapt to changes in regulations, technologies, and industry trends and adjust the revenue cycle management strategy accordingly.