Account Executive, Entertainment-HSF National Sales Americas

Responsibilities

• Manage and grow an assigned portfolio of entertainment accounts while developing new business opportunities within the vertical.
• Build and maintain deep account intelligence, including key buyers, influencers, production contacts, travel patterns, sourcing preferences, business potential, competitive set, and next steps.
• Develop and execute account plans that support revenue growth across group, transient, extended stay, production, project-based, and special event business.
• Prospect and qualify new entertainment, media, production, sports, music, streaming, live event, talent, and related accounts with potential for Hyatt hotels.
• Educate entertainment buyers on Hyatt brands, hotel capabilities, location fit, service standards, and solutions relevant to their business needs.
• Ensure managed entertainment accounts include Hyatt in relevant group, transient, production, project, and event sourcing opportunities.
• Partner with hotel sales teams, operators, revenue management, and commercial stakeholders to align customer needs with hotel priorities and win business.
• Support customer negotiations, hotel communication, and opportunity follow-up with urgency, discretion, and strong attention to detail.
• Stay current on entertainment industry trends, production activity, event calendars, market conditions, forecasts, and competitive intelligence.
• Use CRM, sourcing platforms, analytics, and industry tools to document activity, prioritize opportunities, and measure account performance.
• Champion Hyatt initiatives and priorities with entertainment customers as appropriate, including new hotel openings, focus hotels, Essentials brands, and special initiatives.
• Elevate the voice of the entertainment customer within Hyatt and participate in cross-functional projects that support National Sales priorities.

Requirements

• Minimum 5 years of hotel sales, hospitality sales, account management, entertainment sales, or related commercial experience.
• Demonstrated experience working with entertainment, media, production, sports, music, streaming, live events, talent, or related accounts.
• Strong understanding of entertainment market dynamics, including buyer expectations, sourcing behavior, production timelines, travel patterns, confidentiality needs, and service requirements.
• Strong sales knowledge and business development experience across group, transient, extended stay, production, project-based, and/or special event business.
• Proven ability to manage a portfolio of accounts while also developing new business opportunities.
• Strong communication, presentation, negotiation, relationship-building, and follow-through skills.
• Detailed organization skills with the ability to manage multiple customers, priorities, opportunities, and deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience with CRM and/or database management tools.
• Knowledge of customer sourcing and booking tools such as Cvent, Cvent Transient, HopSkip, Concur, GetThere, or similar platforms.
• Experience with industry data tools such as Knowland Group, Amadeus Hotelligence Suite, LinkedIn Sales Navigator, or similar platforms.

Core Competencies

Demonstrates expertise in managing and growing entertainment accounts while developing new business opportunities. Proficient in account management, sales strategies, and utilizing industry tools to drive revenue growth and enhance customer relationships.