Account Manager, Channel Success

Stellenbeschreibung:

Manage new business from small partners and MSPs, including deal registration, partner communication, and internal follow-through.
Own the post-sales lifecycle for a portfolio of channel-sourced customer accounts, supporting onboarding, renewals, expansion opportunities, licensing, and ongoing partner success.
Serve as the primary Patch My PC contact for the end-user customer while coordinating with the originating partner on renewals, upgrades, deal registration, and other commercial activities.
Partner closely with the Partner Development Manager to align on renewal strategy, expansion opportunities, and partner engagement.
Build trusted relationships with partners and customers through timely communication, proactive guidance, and a consistently high-quality experience.
Maintain accurate CRM records for device counts, renewal dates, partner tiers, and partner attribution.
Surface adoption signals, health indicators, and satisfaction feedback to help strengthen account strategy.

Requirements

3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management, channel sales, partner management, or similar role.
Experience managing B2B technology accounts in an indirect or channel-influenced sales environment, with the ability to build strong end-user relationships while respecting the commercial ownership of the originating partner.
Strong commercial acumen with the ability to identify renewal risks, expansion opportunities, and customer health signals while delivering a consultative partner experience.
Demonstrated ability to manage a high-volume portfolio, prioritize competing demands, and consistently deliver a high-quality partner and customer experience.
Proven ability to collaborate across Sales, Customer Engineering, Marketing, and Operations to deliver successful customer outcomes.
Strong organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy and follow-through.

Core Competencies

Demonstrates expertise in managing channel partner relationships and B2B technology accounts, focusing on renewals, expansion opportunities, and delivering a high-quality partner experience. Proficient in maintaining CRM records and collaborating across teams to ensure successful customer outcomes.