Customer Success & Account Manager f/m

Customer Success & Account Manager (German Market)

Location: Cologne, Germany (100% on-site)
Contract: Permanent, Full-Time
Languages: Native or near-native German required; English and/or French appreciated

About PREVOR

PREVOR is a French international company specializing in chemical risk management and decontamination solutions. For over 50 years, we have helped industrial companies, laboratories, healthcare institutions, and emergency services improve safety and protect people exposed to chemical hazards.

Through a network of subsidiaries and distributors, PREVOR serves customers worldwide and is recognized as a specialist in chemical risk prevention and response.

About PREVOR Germany

Based in Cologne, PREVOR GmbH is the Group's German commercial and technical hub. Our local team of 16 employees, including 6 commercial professionals, supports customers across Germany through sales, customer service, technical expertise, and training.

As part of our continued growth, we are looking for a Customer Success & Account Manager who will progressively develop into a key leadership position within the German organization.

Your Mission

You will manage and develop relationships with an established portfolio of German-speaking customers, ensuring high customer satisfaction, retention, and long‑term growth.

You will support customers throughout their journey, identify opportunities for renewals and additional services, and contribute to the continued success of the German subsidiary.

Key Responsibilities

• Manage and develop a portfolio of German customers
• Build long‑term relationships through phone and email interactions
• Ensure excellent customer satisfaction and retention
• Prepare quotations and follow up on commercial opportunities
• Coordinate customer requests and provide timely support
• Maintain accurate customer records and reporting
• Gradually take on broader responsibilities within the German organization
• Prepare for future progression into a leadership role

Your Profile

Required

• Native or near‑native German (written and spoken)
• English and/or French language skills
• Minimum 3 years’ experience in Customer Success, Account Management, Customer Service, Inside Sales, or a similar customer‑facing role
• Strong communication and relationship‑building skills
• Excellent organization and attention to detail
• Ability to manage multiple priorities effectively
• Willingness to work on‑site in Cologne
• Interest in a long‑term career path with increasing responsibility

• Degree‑level education
• Experience in industrial, technical, healthcare, safety, or scientific environments
• Experience with customer retention, renewals, or account development
• Initial leadership experience or ambition to move into management

What We Offer

• Fixed salary: €45,000–€55,000 depending on experience
• Annual profit‑sharing scheme (historically equivalent to approximately 1–1.5 months’ salary)
• Salary review after the first successful year
• Health coverage
• Stable and growing international company
• Structured career path toward a management position

Long‑term development within a company that values expertise, commitment, and internal promotion